Customer Service Representative

We are looking for a Full-Time employee who will thrive in a team environment.

Opportunity for career growth with an expanding company.

Responsibilities:

- Tracing ongoing shipments and scheduling of delivery appointments.

- Oversees the processing of client’s orders by managing and maintaining inbound/outbound orders.
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry and maintain accurate customer records
- Resolve customer complaints or issues with patience and empathy
- Collaborate with other team members to ensure customer satisfaction

Experience:
- Previous experience in a Customer Service role is preferred but not necessary.
- Strong communication skills, both verbal and written
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively

As a Customer Service Representative, you will have the opportunity to interact with customers from diverse backgrounds and provide them with exceptional service. Your ability to communicate effectively, analyze customer needs, and upsell products or services will contribute to the overall success of our team. If you are passionate about delivering excellent Customer Service and enjoy working in a fast-paced environment, we would love to hear from you.

Job Type: Full-time

Salary: From $47,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Language:

• English (required)

Ability to Commute:

• Mississauga, ON L5M 0Z9 (required)

Ability to Relocate:

• Mississauga, ON L5M 0Z9: Relocate before starting work (required)

Work Location: In person