Customer Service Representative

Job Overview:

As a Customer Service Representative at, you will play a crucial role in providing exceptional Customer Service and ensuring a positive shopping experience for our customers. You will assist customers in selecting the right paint products for their projects and address inquiries or concerns.

Responsibilities:

Customer Assistance:

• Greet and assist customers in a friendly and knowledgeable manner.
• Provide expert advice on paint products, color selection, and application techniques.
• Listen actively to customers' needs and recommend suitable solutions.

Product Knowledge:

• Stay informed about the latest paint products, brands, and industry trends.
• Assist customers in finding specific products and recommend alternatives when necessary.

Problem Resolution:

• Address customer concerns or complaints promptly and professionally.
• Work with customers to find satisfactory solutions, including returns or exchanges.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Working knowledge of Microsoft Office.
• Strong attention to detail and observation skills.
• Ability to multitask and prioritize in a fast-paced environment.

Job Types: Full-time, Part-time

Salary: $23.30-$26.25 per hour

Expected hours: 20 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Ability to Relocate:

• Ottawa, ON K1Y 3C8: Relocate before starting work (required)

Work Location: In person