Customer Service Representative

HERE WE ‘GROW’ AGAIN!

On July 29, 2022 Saint-Gobain completed the acquisition of Kaycan, a manufacturer and distributor of exterior building materials in Canada and in the United States. With this acquisition, Saint-Gobain reinforced its worldwide leadership in light and sustainable construction by becoming the top siding player in Canada. We are excited to add new complementary products to our already broad offering of exterior building solutions.

In support of this acquisition, Saint-Gobain has an exciting career opportunity for a Customer Service Representative at our Peterborough branch to join our team.

WHAT’S THE JOB?

We are presently looking for a Customer Service Representative at our Peterborough branch.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Be an all-around champion who can understand customer needs and advise best solutions for a positive customer experience
• Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
• Address client inquiries regarding order status and complete order adjustments in a timely manner
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
• Liaise with head office and other branches within Ontario to solicit inventory to meet customers’ needs
• Updating, referencing and maintaining customer accounts in our inventory/CRM system
• Investigate and troubleshoot Customer Service issues and offer solutions to our customers to achieve their goals
• Directing customer leads to outside sales and creating new customer accounts for sales team
• Process and apply refunds/returns for customer accounts
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Maintain customer data and update changes to existing accounts in the corporate database
• Address client inquiries regarding status of orders, payment, refunds, etc
• Verify pricing and availability of product
• Forward customer leads and liaise with outside sales
• Expediting work orders
• Updating and referencing the company’s CRM system (Oracle)
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot Customer Service issues and offer solutions to our customers achieve their goals

Here is what’s important to have to apply:

• Strong team player with excellent Customer Service skills and able to build and maintain lasting relationships with customers
• Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
• 2+ years’ experience in a similar role dealing with customer in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Computer experience: Microsoft Office,
• Excellent organizational skills and attention to detail
• Enjoys working in a fast-paced customer facing environment

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

We offer excellent training programs, opportunities for advancement, a comprehensive benefits package, as well as a stimulating and exciting work environment.

• Besides a great work culture where we work hard, while trying to have fun with various events, regular company wide activities geared towards our employees and a strong safety culture
• Excellent healthcare benefits package
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program.
• Financial Security: Competitive RRSP plan
• Volunteer Day off: Give back to the community – each employee has one paid day a year that they can use towards volunteering their time and effort with a registered charity.
• LiveWell Program: Rewarding you for living a healthy lifestyle.
• And more!

WHY WORK WITH US?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

To learn more about us visit www.saint-gobain.comand www.kaycan.com

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 2 years (required)

Ability to Commute:

• Peterborough, ON K9J 6X7 (required)

Ability to Relocate:

• Peterborough, ON K9J 6X7: Relocate before starting work (required)

Work Location: In person