Customer Service Representative

Job Summary
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.

Duties
- Assist customers with inquiries, complaints, and requests via phone, email, or chat
- Provide accurate information about products, services, and policies
- Process orders, returns, and exchanges in a timely manner
- Resolve customer issues and complaints with empathy and professionalism
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Perform data entry tasks to update customer accounts

Experience
- Previous experience in Customer Service or a related field is preferred
- Excellent verbal and written communication skills
- Fluent in Spanish and English (multilingual skills are a plus)
- Ability to effectively communicate with customers from diverse backgrounds
- Strong problem-solving skills and ability to analyze customer needs
- Proficient in data entry and computer skills
- Knowledge of phone etiquette and Customer Service best practices
- Sales experience is a plus

At our company, we value our employees and offer competitive benefits including:
- Health insurance
- Paid time off
- Retirement plan options

Job Type: Full-time

Salary: $28.55-$32.42 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Retention bonus
• Signing bonus

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: On the road