Customer Service Representative

Job description

Customer Service Officer

NGF Canada Limited

255 York Road, Guelph Ontario, Canada N1E3G4

Company

NGF Canada Limited (NGF Canada), situated in Guelph Ontario and part of the NSG Group, is at the forefront in the manufacture and marketing of specialized Glass Cord products. Our products are used in the reinforcement of a variety of polymeric materials for specialty' applications such as racing tires, extruded rubber profiles and industrial timing belts. Glass Cord is also used in many other applications; including industrial machinery, office equipment and power tools.

The NSG Group, with around 28,000 permanent employees, is one of the world's leading manufacturers of glass products for building, automotive and IT/industrial applications.

NGF Canada is entering an exciting phase in wanting to bring to market a new generation of added-value products to existing and new customers, going beyond the foundations of glass fibre cords reinforcing rubber belts. NGFC Limited offers a competitive salary with a full benefit package. We are compliant with AODA requirements.

https://hpm.nsg.com/en/products/index.html

Customer Service Officer

Key responsibilities:

The main purpose of the role is to undertake all aspects of Customer Service, international import and export administration, supporting key customer accounts, ensuring that customer requirements are met in compliance with company and regulatory guidelines / procedures, together with a full range of sales administration duties. Liaison for customers, sales, and production management / appropriate personnel together with external agencies, to ensure high standards of service are maintained and delivery schedules met.

· Co-ordinate with sales, production, and appropriate personnel to ensure orders and delivery schedules meet customer requirements while organizing the shipment of products and samples.

· Ensure that all necessary accompanying import and export documentation is prepared and complete with adherence to legislative / Company procedures (ISO 9001 and ISO 14001).

· Timely enter, process, and review data within the Company MRP systems to ensure that data is updated (such as pricing, customer information, order information, etc.).

· Professionally represent the company and maintain service excellence while using customer history, trends and notes to following up with order requests or missing/irregular order schedules.

· Purchasing and distributing products and materials for onsite/external warehouse, while ensuring company stock levels are on target.

Skills and Qualifications:

· Previous knowledge/competence within a Customer Service and administration role is preferred.

· Proficiency in Microsoft Office (i.e. Outlook and Excel).

· Knowledge and understanding of order processes, shipment of products globally, invoicing would be advantageous.

· Superior organizational skills, high level of concentration / attention to detail while handling highly sensitive and confidential information with tact and discretion.

· Great verbal and written communication skills.

· Works collaboratively and builds trust to develop enduring working relationships with others.

· Actively seeks to understand and improve on internal & external customer circumstances, problems, expectations, and needs.

Working Time:

· Normal working time @ 37.5 hours/week on-site.

· Regular Day Working: 8:00 AM to 4:00 PM, Monday to Friday including 30-minute lunch break.

Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Job Type: Full-time

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• VRSP

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person