Customer Service Representative

About Us:

Our small team of young, ambitious, and highly driven recreation specialists is supported by over 70 soccer coaches, all working together toward providing the absolute best youth soccer programs in North America. In addition to facilitating Player Development Programs for youth (ages 2 to 14), we also run adult sports leagues and operate our own indoor/outdoor turf sports venues.

There’s always something new happening!

Job Summary:

We are looking for a responsible and reliable Customer Service Specialist/Administrative Assistant to help care for our diverse and growing customer base. In addition to providing a best-in-class customer experience and being our organizational guru, our new teammate will help organize and manage incoming correspondence.

Location, Work Environment, and Hours:

• The role will be a hybrid role
• Must have access to a car
• 40 hours per week (we operate all day Saturday, Sunday and most weeknights). Shifts will be dependent on availability. Ideally candidate will be available "evenings and weekends"

Responsibilities:

Customer Service Specialist

• Provide customer support via direct phone calls, texts, emails, and social media (ie. Facebook, Instagram, Linkedin)
• Ability to understand full operation helping customers navigate programs and facilitating sales/registration process
• Other tasks as necessary (i.e greet and check-in customers onsite and provide general support to visitors at Oakland Park soccer facility)

Administrative Assistant Responsibilities:

• Respond to incoming calls, emails, texts, and social media queries
• Manage, organize and assign various personal and group email inboxes
• Outreach to new customer leads and registration follow-up
• Manage calendar(s) including schedule internal and external appointments, confirm meetings, coordinate with team members
• Maintain and organize supplies inventory; place and expedite orders for supplies; verify receipt of supplies
• Perform other general office tasks/support (replenish office supplies, distribute mail, custodial duties, etc.)

Skills, Requirements, and Qualifications

• High School Diploma or GED
• Superior communication with fluency in both spoken and written English
• Friendly, professional, detailed, and out-going
• Must be a self-starter, able to work independently and productively with minimum supervision
• Recognize problems, identify root causes, and effectively troubleshoot
• Excellent judgment and discretion; ability to handle multiple priorities simultaneously
• Proficient with basic computer skills (spreadsheets, emails, word, etc.)
• Ability to respond to confidential and time-sensitive material

Application Process:

We require all candidates to complete two 5-10 minute surveys - please complete in order for your application to be considered:

1) https://www.ondemandassessment.com/link/index/JB-YVU1NKZEK?u=1140759

2) https://go.cultureindex.com/s/mG6s4qaD6d

Job Type: Full-time

Pay: $17.00-$25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift

Application question(s):

• Can you work weekends from 8AM - 3PM?
• Please describe any experience you have working in youth sports, camps, facilities, etc.
• We require all applicants to complete the culture index survey to be considered - please confirm you have completed: https://go.cultureindex.com/s/mG6s4qaD6d
• What postal code do you live in?
• Can you work weeknights from 4PM - 8PM?
• All applications require the CriteriaCorp Survey to be considered - have you completed? https://www.ondemandassessment.com/link/index/JB-YVU1NKZEK?u=1140759

Work Location: Hybrid remote in Mississauga, ON L4Y 2M8