Customer Service Representative

About NSM

National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility.

At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service. Energize your day, knowing everything you do makes someone's life better. Join our team as a Customer Service Representative at National Seating & Mobility Ltd. and feel good about the work you do! You will be based in our Brampton branch.

In this role

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction. Typically, you will:

• Proactively engage with NSM clients to deliver an outstanding Customer Service experience.
• Contribute to team results by supporting all colleagues to be successful in meeting client needs.
• Cultivate and maintain relationships with therapists and other healthcare professionals for equipment demos, trials, or rentals.

Preferred Candidate

• Previous experience in administrative and clerical duties.
• 2 years of experience as a Customer Service Representative.
• Handle multiple customer calls and in person customer visits.
• Manage data within the inhouse systems.

What is in it for you

• You are in a key role that is recognized by NSM with a comprehensive compensation plan.
• We have an excellent group insurance plan.
• Health and safety are our top priorities.
• We like to work hard, and we love to have fun at work, it’s part of our DNA.
• NSM is committed to an inclusive, equitable, and accessible workplace. We are proud to be an equal opportunity employer and to be servicing our community.

Thank you for your interest in National Seating & Mobility. Successful candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Store discount

Schedule:

• 8 hour shift
• Weekends as needed

Application question(s):

• Do you have the right to work in Canada? if yes, please specify.

Experience:

• Sales support: 1 year (preferred)
• medical equipment: 1 year (preferred)
• Customer Service: 2 years (required)

Work Location: In person