Customer Service Representative

About us

International Safety is a technology-first, ecommerce company that specializes in the marketing and distribution of occupational health and safety services and products.

Our work environment includes:

• Dynamic and modern office setting
• Food provided
• Work-from-home days
• Growth opportunities

About the Role

Responsibilities:
- Interact with clients via chat and email, and in some cases via phone and video chat where appropriate
- Analyze customer needs and recommend appropriate solutions
- Respond to customer inquiries in a professional and timely manner
- Attend regular training and knowledge sessions
- Assist customers with product information, pricing, and order placement
- Resolve customer complaints and issues with patience and empathy
- Maintain a high level of product knowledge to effectively address customer inquiries
- Regularly meet with the in-house social media and communications team to share stories of daily customer interactions to help create content for various social media initiatives

Qualifications:
- Above-average communication skills, both verbal and written
- Previous experience in sales or Customer Service is preferred
- Excellence in English; additional language skills (especially french) are a bonus
- Ability to navigate computer software systems and perform data entry tasks accurately
- Strong problem-solving skills with the ability to analyze customer issues and provide effective solutions
- Ability to work well in a team-oriented environment
- An interest in marketing and communications is a bonus

Join our team as a Customer Service Representative and be part of a dynamic company that values, trains and invests its employees. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to start your journey with us!

Job Types: Full-time, Permanent

Salary: $20.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (required)

Experience:

• Customer service: 3 years (required)

Language:

• French (preferred)

Work Location: Hybrid remote in Newmarket, ON L3Y 7B3