Customer Service Representative

Manco HR is a premier staffing agency dedicated to connecting talented individuals with top companies in various industries. We are excited to partner with our client, a leading manufacturer and distributor of outdoor garden decor based in London, Ontario. Our client is committed to providing exceptional products and service to customers, and they are seeking a Customer Service Representative to join their team.

Position Overview:
We are currently recruiting for a Customer Service Representative on behalf of our client in London, Ontario. In this role, you will serve as a key point of contact for both consumers and corporate clients, ensuring exceptional service delivery and customer satisfaction. If you are passionate about Customer Service and thrive in a dynamic environment, we want to hear from you!

Responsibilities:

• Act as the primary point of contact for customer inquiries via phone, email, and live chat.
• Provide timely and professional assistance to customers regarding product inquiries, pricing, availability, and order placement.
• Address and resolve customer complaints and concerns with empathy and efficiency.
• Process orders accurately and efficiently, coordinating with internal teams to ensure timely delivery.
• Collaborate with various departments to address customer needs and inquiries effectively.
• Support corporate clients with bulk orders, customization requests, and account management.
• Identify opportunities for process improvement to enhance customer satisfaction and operational efficiency.

Qualifications:

• Previous experience in Customer Service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
• Attention to detail and accuracy in order processing and data entry.
• Proficiency in Microsoft Office and experience with CRM software is advantageous.
• Passion for providing exceptional Customer Service and contributing to a positive team environment.

Benefits:

• Comprehensive benefits package including health insurance and RRSP matching.
• Opportunities for career growth and advancement within the company.
• Supportive and collaborative work environment.

Equal Opportunity Employer: Manco HR and our client are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Types: Full-time, Permanent

Salary: $20.00-$25.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• RRSP match

Flexible Language Requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (required)

Work Location: In person