Customer Service Representative - Full Time - Ottawa

Purpose:
As part of the Customer Service Order Desk team, this role provides outstanding Customer Service by processing orders and inquiries received through various sources, including those from healthcare agencies, long-term care facilities, and individual clients or caregivers.

Location: Ontario Medical Supply (OMS) – Ottawa, ON
Reports to: Manager, Customer Experience
No. of Positions: 1
ATR: 4500
Type: Full time, Permanent
Salary: Hourly , commensurate with experience
Benefits: Yes
Job Responsibilities:

• Process client orders for service, equipment, supplies, oxygen, and pharmaceuticals, including rentals; orders are received by phone, email, or fax
• Process direct client payments
• Issue client billings
• Process third party billings (various payers)
• Maintain proper documentation for third party billing purposes
• Address the matter of overdue account balances, organize call schedule, arrange payment plans
• Attend to clients, and resolve client concerns by phone, email, and in-person
• Identify and action opportunities to improve client service
• Create / maintain client contacts and customer cards and validate information with customers as required
• Generate various reporting for internal service team
• File service orders upon completion
• Provide assistance in ensuring rental equipment is returned
• Process inventory orders as needed
• Prepare parts requests and conduct follow up as needed
• Prepare quotes as needed

Qualifications:
- Completion of Post- Secondary Education in an Administrative or related field of study

• Minimum 1 years’ experience with administrative procedures and office duties
• Minimum 1 year in a Customer Service role
• Proficient with Microsoft Office – including Excel, Word and Outlook
• Proficient with ERP systems, GP or Pronto preferred

Skills:

• Strong interpersonal and communication skills (both verbally and in writing)
• Bilingual (French/English) is required
• Strong initiative and ability to work proficiently in a team environment as well as independently
• Ability to time manage, remain organized and prioritize work
• Enthusiastic and dependable and action oriented, with keen willingness to learn and improve on existing skill set
• Commitment to deliver excellent internal and external Customer Service

Human Resources:
While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

Job Types: Full-time, Permanent