AddressPosted Date 6 hours ago(1/24/2023 7:09 PM)
Job ID 2022-19289
# Positions 1
Job Type Full Time
Years of Experience 2
Job Industry Accounting and Auditing Services, Business and Professional Services
Putting people first, every day
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.
Your opportunity
Our Personal Debt Solutions team has an immediate fully remote opening for an organized and professional individual that is adaptable, has strong interpersonal skills, is comfortable with numbers and be able to function within a strong team environment. The successful candidate will be responsible for various customer services, provide outstanding customer service to all inbound inquiring allowing for timely and effective business response. The hours for this position are 2 pm to 10 EST and there is a need for weekend work.
Key Accountabilities and Responsibilities
- Answer inbound calls, chats and webform requests across Canada with a friendly and courteous attitude, ensuring a consistent and high level of customer service and strong conversion rates
- Respond to inquiries in writing with accuracy and professionalism internally and externally to the firm
- Determine service requirement by utilizing active listening skills and business knowledge
- Administrative tasks on the contact centre platform including data driven reporting, correspondence and technical support
- Escalate complex requests to the appropriately
- Ensure all inquiries are responded to in a timely manner
- Collaborate with contact platform team on the administration and delivery of the phone, chat and webform services
- Quality management of interactions
- You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
- You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
- You identify, recommend, and are focused on effective service delivery to your clients
- You share in an inclusive and engaging work environment that develops, retains & attracts talent
- You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
- You grow your expertise through learning and professional development.
- Secondary school diploma. Diploma/certificate in Office Administration would be considered an asset
- Minimum of 2 years’ experience in a customer service environment
- Bilingual written and verbal communication in Canadian French and English
- Demonstrated proficiency in Microsoft Office, specifically Word, Outlook and Excel.
- Experience with contact centre platform software
- Highly developed customer service and telephone communication skills with a focus on active listening and problem-solving
- Ability to work in a fast paced, high-volume, detail oriented environment with a strong focus on multi-tasking, organizational and time management skills
- Proven success performing individually and as an active team player
- Demonstrated professionalism, displaying a courteous, friendly and positive attitude
- Excellent communication (both verbal and written) and problem-solving skills
- Proven reliability with a consistent record of attendance at work
- Ability to work various shifts, inclusive of evenings, weekends and holidays
Our people-first approach to talent has earned us a spot among . This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.
Our firm is committed to providing an environment where you can be successful in the following ways:
- We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
- We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
- We support your achievement of personal goals outside of the office and making an impact on your community.
Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market-leading personal time off policy. We’re committed to supporting your overall wellness beyond working hours, and provide reimbursement for wellness initiatives that fit your lifestyle.
Everyone counts: We believe every employee should have the opportunity to participate and succeed without barriers. Through leadership by our Chief Inclusion, Equity and Diversity Officer, we are committed to a workplace culture of respect, inclusion, equity, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, .
Hybrid new normal: As a hybrid workplace, all BDO personnel are expected to spend some of their time working in the office, at the client site, and remotely unless accommodations or alternative work arrangements are in place. To protect the health and safety of our people, clients, and communities, we may require all partners and employees to be COVID-19 fully vaccinated in order to enter a BDO office. Individuals that cannot be fully vaccinated with a Health Canada approved vaccine due to medical reasons or another protected ground under Human Rights legislation may request an accommodation.
Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.
To explore other opportunities at BDO, check out our . #LI-JW
