Customer Service Representative

We are seeking a Customer Service Representative who will serve customers by providing product and service information and resolve product and service problems in a fast-paced environment. We are looking for a personable and hard-working individual who can deliver awesome Customer Service to our existing customers through Phone, Teams and Email.

This is an onsite position for our offices at 3535 Laird Rd. Mississauga. The hours will be 8-4 or 9-5, Monday to Friday.

What You'll Do

• Answer Customer Service calls
• Daily tracking data and maintaining reports
• Sourcing information from multiple areas and processing it efficiently
• Following up with users/customers multiple times per week using email, teams and phone calls
• Producing inventory location reports
• Proficiency in using Microsoft Office Applications & phone system – Strong computer skills are required
• Address customer inquiries related to order returns or order issues in a timely, professional manner
• Ensure appropriate resolution to any outstanding order issue is completed.
• Address internal department inquiries in a timely, professional manner. Ensure appropriate resolution to any outstanding task is completed.
• Document and communicate customer issues and/or complaints at the account level.
• Process & approve returns (RMAs) & track RMAs in our system with notes & follow-ups with customers or internal departments to see the RMA closes out properly.

What You'll Need

• Technology proficient required
• Excellent attention to detail – Pride in accuracy of work quality output
Timeliness of work
• - Ability to quickly assess customer issue and execute resolution in a timely manner
• Strong communication skills written & verbal – Friendly, Professional, Upbeat
• Fast-paced, quick-thinking, multi-task
• Ability to work independently and in a team environment

Who You Are

We take our guiding values seriously. You should be someone who will:

• take action. You respond quickly to customers and seek excellence in everything you do.
• build trust. You always act in a customer’s best interest and do what you say you will
• think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
• make it easy. You find ways to solve problems and bring clarity to complex challenges.
• win together.You are inclusive and collaborate to delight the customer and deliver success

Who We Are

OCR Canada is the leading reseller in Canada, serving Canadian customers coast to coast with a proven track record of innovation in data collection and automated identification data capture (AIDC) solutions.

As a premier partner with the leading global manufacturers in barcoding, RFID, printing, and mobile computing; OCR Canada provides innovative solutions that bring together product, software, and services to meet your unique needs and application. Our solutions are award-winning and include engineering and repair services.

What We Offer

• Competitive compensation coupled with a comprehensive benefits package including medical, holiday and paid time off