Customer Service Representative

Nella Cutlery was established and has been serving the food industry since 1952. We import, manufacture, and distribute a full line of food service equipment.

Nella Toronto is looking for a Customer Service Member to join our team for our Norfinch location!

Responsibilities:

• Engage in conversation to determine client needs, directing them to products and services
• Pick and pack orders as required (i.e., online orders, showroom orders, etc.)
• Display a professional, courteous and empathetic attitude to all customers
• Consistently deliver high-quality service with a focus on customer engagement
• Efficiently identify customer needs and determine how to address them
• Sell organization's products/services where applicable, and provide customers with a high level of service
• Assist with shelf-stocking and merchandising
• Handle customer transactions responsibly and accurately
• Maintain professional appearance and attitude
• Develop and maintain professional relationships with new and existing customers
• Contribute to team effort by accomplishing related tasks as needed
• Perform additional duties as required

Requirements:

• 2 years of Customer Service experience
• Previous retail or food industry experience is an asset
• Speaking a second language is an asset
• Strong communication and interpersonal skills
• Self-motivated and enthusiastic
• Detail-oriented and organized
• Comfort in working in a high-volume role
• Ability to prioritize tasks and manage time effectively
• Ability to lift 50-60lbs

We offer competitive pay and benefits! Apply today!!

Job Type: Full-time

Salary: $18.00-$21.00 per hour

Benefits:

• Dental care
• On-site parking
• Store discount

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift
• Day shift

Experience:

• Customer service: 2 years (required)
• cashier: 1 year (required)

Work Location: In person