Customer Service Representative

At Billyard Insurance Group Courtice we are looking for a highly-motivated RIBO-licensed Customer Service Representative to join our team.

We are a full-service brokerage that offers auto, home, business, commercial, and life insurance from a network of trusted insurance partners. We have over 25 years of experience in the insurance industry.

At Billyard Insurance Courtice, it's not just about insurance; it's about building connections, providing exceptional service, and empowering our clients to secure their futures.

Benefits:

• Opportunity to work for Canada’s fastest organically growing insurance brokerage.

• People-focused company culture.

• Tools & Resources - We’re tech-obsessed and proud of it. Our team has access to state-of-the-art tools and resources that are designed to make you work smarter.

• Training & Support - We’re serious about supporting you. Whether it’s new tech, mentorship, or on-the-job-training, BIG’s head office has everything you need to get growing.

Job Details:

• Able to identify and solve our clients changing insurance demands.

• Work from office (some remote/hybrid possible).

• Embody our values: Serve others and own it.

• Assist in fostering an energetic and positive working environment.

• Frequently communicate with customers via phone, email and other social media platforms.

• Listen to the customers needs and presents possible options.

Qualifications and attributes:

• Must have RIBO license in good standing.

• Minimum of 2 years experience in Customer Service roles in a brokerage environment.

• 2 years experience with power broker, Applied and insurance company portals.

• Must be from Durham area to be able to come to the Courtice office.

• Reliability.

• Attention to detail.

• Enthusiasm, energy and a positive attitude.

• A strong desire to educate and build solid relationships with clients.

• Excellent communication skills.

• Team mindset.