Customer Service Representative

Job Description: Customer Service Representative - Mandatory Experience from Logistics background (Calling profile)

Responsibilities:
- Provide exceptional Customer Service by responding to inquiries and resolving issues in a timely and professional manner.
- Handle incoming calls, emails, and chats from customers regarding product information, order status, and general inquiries.
- Accurately enter customer information and update records in the company database.
- Collaborate with other departments to ensure customer satisfaction and problem resolution.
- Maintain a high level of product knowledge to effectively assist customers with their needs.
- Follow company policies and procedures to ensure consistent service delivery.

Requirements:
- High school diploma or equivalent.
- Previous Customer Service experience preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills, including experience with CRM software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude and ability to work well within a team.

We offer competitive pay, a supportive work environment, and opportunities for growth within the company. If you are passionate about providing excellent Customer Service and enjoy working in a dynamic team environment, we would love to hear from you.

To apply, please submit your resume and cover letter detailing your relevant experience.

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Every Weekend
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 3 years (preferred)
• Customer service: 3 years (preferred)

Work Location: In person