Customer Service Representative

Responsibilities:

• Greet customers and discuss the product and rental options available
• Maintain a high level of product and service knowledge
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Prepare contracts and coordinate delivery schedules
• Ensure accuracy in all transactions, inventory, and procedures
• Answer external and internal phone calls and transfer calls to the appropriate departments
• Prepare sales and accept cash, credit card, or automatic debit payment
• Ability to lift up to 25 kg to assist in moving equipment and assisting customers when required

Skills:

• High school diploma, GED, or equivalent
• Ability to effectively communicate both verbally and in writing
• Demonstrated time management and organizational skills
• Ability to work individually as well as part of a team
• High level of integrity and work ethic
• Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required
• Proficient in data entry and computer skills

A World of Rentals is family run independent business that was established in 1998 providing tool and equipment rental services to Kingston and surrounding areas. Our company has grown over the years due to our reputation for providing our customers with personalized service and quality well maintained equipment. We offer a workplace that is inclusive and welcoming with a focus on the safety and well being of our employees. Join our team of dedicated professionals who are passionate about providing exceptional Customer Service.

Job Type: Seasonal
Contract length: 6 months

Salary: $20.00 per hour

Expected hours: 35 – 44 per week

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Kingston, ON K7K 2L9 (required)

Ability to Relocate:

• Kingston, ON K7K 2L9: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-02-20
Expected start date: 2024-03-18