Customer Service Representative/Cashier

Customer Service Representative

Duties:
- Provide exceptional Customer Service and support to clients via phone, email, and chat
- Assist customers with inquiries, orders, returns, and product information
- Perform data entry and stocking products
- Analyze customer needs and recommend appropriate products or services
- Utilize sales techniques to upsell and cross-sell products
- Handle customer complaints and resolve issues in a professional and timely manner
- Follow up with customers to ensure satisfaction with their experience

Experience:
- Previous experience in a Customer Service role is preferred
- Previous experience in vaping industry and knowledge of vape products is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively in a fast paced environment

Requirements:

- Candidates must be of legal vaping age, 19 years or older

- Ability to provide Criminal Background Check

At our company, we value our employees and offer a range of benefits including:
- Competitive pay rates
- On-site parking
- Store discounts
- Flexible work schedules
- Friendly and supportive work environment

If you are a motivated individual with a passion for providing exceptional Customer Service, we would love to hear from you. Apply now to join our team as a Customer Service Representative.

Job Type: Part-time

Salary: Up to $17.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• On-site parking
• Store discount

Supplemental pay types:

• Tips

Application question(s):

• Are you 19 years of age or older?

Education:

• Secondary School (preferred)

Experience:

• vaping: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person