Customer Service Representative/Coordinator

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or concerns. This is a great opportunity to join a dynamic and growing company in the area.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, services, and promotions
- Assist customers with setting appointments and trouble shooting their concerns
- Resolve customer complaints or issues with patience and empathy
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction and problem resolution

Experience:
- Previous experience in Customer Service or related field preferred
- Excellent verbal and written communication skills in English
- Ability to effectively communicate with customers from diverse backgrounds
- Strong sales and negotiation skills
- Proficient in data entry and computer applications
- Familiarity with phone etiquette and Customer Service best practices

If you are passionate about providing exceptional Customer Service and enjoy working in a fast-paced environment, we would love to hear from you. Join our team as a Customer Service Representative and help us deliver outstanding experiences to our valued customers. Apply today!

Job Types: Full-time, Permanent

Salary: $16.55-$28.35 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Work Location: In person