Customer Service Representative/Order Entry Clerk

Tony Deodato & Sons is Kingston’s premier provider of wholesale produce, servicing restaurants, retailers, and institutions in southeastern Ontario since 1923. We are expanding our team, seeking a full-time Customer Service representative who will play an integral role in developing and maintaining positive relationships with our customers.

The ideal candidate:

• is personable with excellent verbal and written communication skills, delivering exceptional Customer Service while interfacing with clients over various mediums;
• excels at working in a team-oriented environment in an open concept workspace while also being able to work independently when required;
• is detail oriented, producing accurate output when performing data entry in a demanding and fast paced office environment;
• is tech savvy and must demonstrate the ability to quickly learn and adapt to unique industry software packages.

Duties include:

• liaising with customers, developing and maintaining positive relationships;
• providing customers with information regarding products and pricing;
• answering incoming calls and emails;
• taking customer orders over the phone and transcribing orders received by email swiftly and accurately into to sales order software;
• managing customer inquiries and resolving customer complaints in a timely manner, arriving at mutually agreeable solutions;
• compiling, reviewing and organizing required paperwork for outgoing shipments;
• performing day-to-day administrative tasks, entering data, and maintaining accurate records as required.

Compensation:

• $20/hr
• benefits package offered (waiting period applies)
• pension plan

Requirements

• High school diploma
• Call centre, sales, or other industry specific experience (restaurant, grocery, etc.) is preferred
• Knowledge of the produce industry is a plus

Additional information

• Work week consists of 40+ hours per week. Weekend work will be required.
• Work must be completed on-site. Remote work is not an option for this position.
• On-the-job training is provided.

Job Types: Full-time, Permanent

Salary: From $20.00 per hour

Benefits:

• Casual dress
• Company pension
• Dental care
• Extended health care
• On-site parking
• Store discount

Schedule:

• Night shift

Supplemental pay types:

• Overtime pay

Work Location: In person