Customer Service Representatives

Are you looking for a job where you can feel like a valued part of the team?

Do you have a passion for achieving customer satisfaction and problem solving in a call center environment?

Then we may have just the job for you!!

We are looking for superstar Customer Service Representatives to work for a great Canadian company! This is a fully remote role. This is also a contract position of at least 7 months duration - there will be opportunities to be brought on permanently based on performance.

This is a great opportunity for someone who has gotten a fair bit of call center and Customer Service experience under their belt, and is looking to make a career shift! You'll really enjoy everything this place has to offer!

Advantages

What’s in it for you?

-Competitive starting wage (20-24/hr based on expereince)

-Monday-Friday work week - day shifts

-Working alongside like minded team members and passionate leaders

-Being part of a growing, dynamic team!

Responsibilities

What you'll do here

-Receive calls and emails from clients and assist them with various inquiries

-Troubleshoot/diagnose and problem solve potential issues remotely

-Provide direction and information to clients to resolve the issue

-Document any issues for future review purposes

-Schedule technicians for onsite support

-Complete work orders

-Adhere to company policies and procedures to meet customer satisfaction standards

Qualifications

What will make you successful:

-2-3 years of call centre experience

-Capable of working in a fast paced environment

-Self starter, takes initiative

-Professional demeanor

-Good interpersonal, communication and organizational skills

-Capable of following step by step processes

-Must be a team player

If this sounds like you, we want to hear from you!

Job Type: Full-time

Salary: $20.00-$24.00 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: Remote