Customer Service Representative/Sales

Adecco is currently seeking a dynamic and customer-focused individual to join our clients team as a Customer Service Representative/Sales in Hamilton, ON. The successful candidate will play a crucial role in executing the sales strategy, delivering exceptional Customer Service, and contributing to the overall success of our operations in Canada.

• Pay rate: $55k/year.
• Location: Hamilton, ON
• Shifts: Monday-Friday 8:30am-4:30pm
• Job type: Permanent | Full-time

• Assist the BD Director in executing the sales strategy to attract new customers and expand opportunities in Canada.
• Communicate with customers, making outbound calls to potential customers, and follow up on leads and order status.
• Work with customers on deliveries, analyze and optimize logistical procedures, answer customer questions, and resolve any customer complaints.
• Review, prepare, and process purchase orders using financial systems.
• Utilize Salesforce CRM to capture and track key activities with customers.
• Address and resolve any customer inquiries and/or concerns.
• Ensure customer satisfaction and provide professional customer support.
• Assist the Director of Operations with tasks as needed, including general office duties.
• Must be legally eligible to work and reside in Canada.

• High school diploma, general education degree, or equivalent; college degree preferred.
• 3+ years of experience with Customer Service and/or inside sales.
• Proficient with Microsoft Office – including Excel, Word, Teams, Power Point.
• Comfortable using computers and previous experience with Salesforce preferred.
• Excellent communication skills and ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Must be legally eligible to work and reside in Canada.