Customer Service Supervisor - Retail

Work setting

• Automobile
• Automobile dealership

Responsibilities

Tasks

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize payments by cheque
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Organize and maintain inventory
• Resolve problems that arise, such as customer complaints and supply shortages
• Supervise and co-ordinate activities of workers
• Manage cash
• Oversee payroll administration
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision

• 5-10 people