Visitor Centre Supervisor

General Description:
Join our team as a Visitor Centre Supervisor, where you'll play a pivotal role in ensuring the smooth operation of the Revelstoke Visitor Centre. Working closely with the Visitor Centre Coordinator, you'll oversee a team of 5 information counsellors, providing guidance, support, and maintaining the high standards expected of our centre. If you're passionate about hospitality, tourism, and leadership, we want to hear from you!

Reporting Relationship:
Directly reports to the Visitor Centre Coordinator. Reports to the Visitor Experience Manager in the Coordinator's absence.

Job Status:
Permanent, Full Time

Key Responsibilities:

Team Supervision:

• Coordinate tasks and monitor team performance.
• Ensure staff adherence to schedules and uniform policies.
• Collaborate with Coordinator on roaming schedule adjustments.

Operational Support:

• Manage inventory levels and replenishment.
• Adhere to standard operating procedures.
• Compile weekly operational reports.
• Assist in light receptionist duties.

Visitor Services:

• Provide accurate and detailed information to visitors.
• Post timely updates on road and weather conditions.
• Address visitor inquiries and feedback promptly.
• Record statistical information accurately.

Roaming Services:

• Ensure smooth operation of roaming services.
• Resolve interruptions according to procedure.
• Coordinate van maintenance.

Retail Sales:

• Conduct retail transactions and maintain displays.
• Balance cash float.

Knowledge, Skills, and Abilities:

• Outgoing and friendly demeanor.
• Strong interpersonal and organizational skills.
• Ability to multitask in a fast-paced environment.
• Initiative and resourcefulness.
• Sensitivity to diverse cultures.
• Weekend availability required.

Qualifications:

• Bachelor’s degree in hospitality management, tourism, business administration, or related field.
• Previous supervisory experience in tourism or hospitality.
• Familiarity with retail systems like Shopify.
• Ability to support employee training and orientation.
• Experience in managing schedule changes and unexpected events.
• Clean driving record and valid driver's license.
• In-depth knowledge of Revelstoke and surrounding area.

Join our team and be a part of providing exceptional visitor experiences in Revelstoke!

Job Type: Permanent

Salary: $21.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Revelstoke, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2024-04-01