Address
Form of workADMN O 24R - Contact Centre Supervisor
Position Classification
Administrative Officer R24
Union
GEU
Work Options
Remote
Location
Campbell River, BC V9W 6Y7 CA
Cranbrook, BC V1C 7G5 CA
Fort St James, BC V0J 1P0 CA
Fort St John, BC V1J6M7 CA
Kamloops, BC V2H 1B7 CA
Kelowna, BC V1Z 2S9 CA
Multiple Locations, BC CA (Primary)
Nanaimo, BC V9T 6L8 CA
Nelson, BC V1L 6K1 CA
Penticton, BC V2A 8X1 CA
Port Alberni, BC V9Y 8Y9 CA
Port McNeill, BC V0N 2R0 CA
Prince George, BC V2N4P7 CA
Salmon Arm, BC V1E 4S4 CA
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Victoria, BC V9B 6X2 CA
Salary Range
$73,855.42 - $84,134.34 annually
Close Date
2/21/2024
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service -> Water,Land,ResourceStewardship
Ministry Branch / Division
FrontCounter BC / Permitting Transformation Division
Job Summary
Bring your vision, leadership, and strategic planning skills to this important role
FrontCounter BC provides a range of services to the public and to other government agencies involved in utilizing and managing Crown land and natural resources. FrontCounter BC assists clients by coordinating access to tenures, permits, licences, Crown land sales and grants for all the natural resource sector agencies. It is a single window service for businesses and individual citizens seeking information and/or authorizations to utilize Crown natural resources. FrontCounter BC staff help navigate the application process from start to finish.
The Supervisor, FrontCounter BC Contact Centre Operations is responsible for ensuring the efficient and effective operations of the FrontCounter BC Contact Centre, which operates virtually. The Supervisor is responsible for ensuring sufficient staff resources are scheduled and on-hand based on anticipated and actual demand. The Contact Centre provides front line inquiry service, technical support and natural resource application support to clients.
Job Requirements:
Education
• Bachelor's degree or higher in a related discipline (e.g., commerce, business administration, public administration or social sciences), and related experience*, OR
• Diploma in a related discipline (e.g., commerce, business administration, public administration or social sciences), and related experience*, OR
• An equivalent combination of education and related experience* may be considered.
*Related experience includes all of the following:
• 3 years or more of experience supervising staff, including orienting, training, scheduling, evaluating performance, mentoring, coaching, and providing direction to employees.
• 1 year or more of experience in data analysis and interpretation.
• 1 year or more of experience in continuous improvement culture, methodology, and processes.
Preference may be given to those with 1 or more of the following:
• Experience in a call centre or Contact Centre environment.
• Experience leading a virtual team or working within a virtual team environment.
For questions regarding this position, please contact Tracy.Stewart@gov.bc.ca .
About this Position:
Currently there is 1 permanent opportunity available.
An eligibility list may be established for future temporary and/or permanent opportunities.
The recruitment process for this competition may take place virtually.
Employees of the BC Public Service must be located in BC at the time of employment.
Remote work is allowed. This position can work up to full time from their home in British Columbia as per the Telework Agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.
The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer .
How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.
Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.
Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.
Questionnaire: YES (COMPREHENSIVE) - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. Please allot approximately 60 minutes to complete the questionnaire.
Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca , before the stated closing time, and we will respond as soon as possible.
Additional Information:
A Criminal Record Check (CRC) will be required.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.
Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.
Job Category
Administrative Services, Leadership and Management, Natural Resource Sector
Additional Information
