Customer Service/Admin Assistant - Retail

You enjoy engaging with customers in natural and friendly conversations. Customers are different and you easily adapt to various needs and have a genuine desire help. You like to work as part of a team and believe in learning from our customers and associates. You have a strong command of the English language. The computer is a tool and you possess strong skills in navigating the internet as well using various applications. You are well organized and understand the importance of good records to ensure that your job is done. You provide leadership by collaboration and actively taking part in the operation along with our associates.

HobbyTech is an established hobby shop and specialize in model trains and accessories. We have a small retail shop and an e-commerce platform and have been growing year over year. With that we have become one of the leading model train shops in North America. We are looking for an Admin/Customer Service Associate comfortable in handling administrative tasks, record keeping, customer service, e-commerce and retail activities.

RESPONSIBILITIES

• Ensure high levels of customer satisfaction by providing excellent customer service.
• Connect with the customer by listening, helping and facilitating. Our customers are often the expert and we will learn from them.
• Ability to learn and share expertise with management and associates.
• Take initiative to help ensure that HobbyTech always performs to its optimum through administrative and operational processes.
• Customer service and follow ups through emails, phone and our e-commerce platform.
• Effectively perform research and navigate through various media to provide information and support to our customers, co-workers, and management.
• Maintain the shop cleanliness and keep the shop tidy and well organized.
• Stocking, inventory management, pricing, packing, and shipping.
• Recording sales, invoices, and other entries in QuickBooks
• e-Commerce activities including building item profiles on our website, handling orders, customer follow-ups, and inventory management.
• Utilize social media to promote and inform
• Perform any other task as assigned
• Contribute to a positive and inclusive work environment and a friendly place to visit for our guests.

QUALIFICATIONS

• Strong ability to organize; post and maintain records
• Confident and comfortable engaging customers to deliver an elevated experience. It is not what you know but how you follow up.
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and supporting their interests and hobby.
• Working with and through others in a team-oriented environment
• Initiates completion of tasks and activities without necessary supervision
• Strong English communication skills verbally and in writing
• Strong computer skills; spreadsheet. word processor, e-commerce platform, search engine, social media, design and graphics, accounting and record keeping, inventory management, customer management, ………
• Model Train experience is not required but rather your desire to support our customers with outstanding service and genuinely care about their hobby.

WORK RELATED

• Your work schedule can be adjusted to fit your needs.
• HobbyTech is open for business Monday - Saturday. Open on some holidays.
• Semi-Full Full Time 20-40 hours a week)

Job Types: Full-time, Part-time, Permanent

Salary: $17.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• Casual dress
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• customer service / retail administration: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-14