User Support Technician

Work setting

• General office

Responsibilities

Tasks

• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Additional information

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail
• Sitting
• Standing for extended periods

Personal suitability

• Efficient interpersonal skills
• Judgement
• Organized
• Honesty