Address
Form of work
SalaryOverview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
- MS Office
- MS Windows
Additional information
Security and safety
- Bondable
- Basic security clearance
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
