Address
Form of work
SalaryOur mission is to provide high-quality and cost-effective IT services that meet our customers' needs. We manage and support all our IT service solutions using cutting-edge technology. With the utmost quality and consistency, we make technology an asset for our clients through unique, individualized solutions. We Provide IT Support and Services to small businesses around Calgary, specializing in Dental and medical clinics
Responsibilities:
- Serve as the first contact with customers who need technical assistance via phone or email
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Keep a record of problems and their resolution
- Follow-up with customers
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on the installation of software, the configuration of hardware, and problem troubleshooting
- Suggest improvements in procedures
- Workstation configurations and setup
Required Skills:
- Previous working experience as an IT Help Desk Technician for 1 year
- Degree designations (e.g., Bachelor of Science, Computing Science, MBA) and/or vendor technical certifications are desirable criteria for our selection
- Active Directory Administration Experience
- Excellent communication and interpersonal skills
- In-depth knowledge of computer systems and mobile devices
- Hands-on experience with diagnosing and resolving basic technical issues
- Customer-oriented and patient
- Good planning and time management skills
Travel within the City of Calgary for onsite support will occasionally be necessary.
Job Type: Full-time
Salary: $29.00 per hour
Expected hours: 35 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Experience:
- IT support: 2 years (preferred)
Work Location: In person
