Customer Service Assistant

Work setting

• Urban area
• Retail/wholesale establishment/distribution centre
• Private company, corporation or industry

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Arrange for refunds and credits
• Issue receipts and other forms
• Maintain records and statistics
• Order office supplies and maintain inventory
• Perform general office duties
• Sell merchandise
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

• Internet
• MS Excel
• MS Windows
• MS Word
• Quick Books
• Social Media
• Spreadsheet
• Electronic mail

Area of specialization

• Communications
• Technical support

Additional information

Security and safety

• Basic security clearance

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure
• Repetitive tasks

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Initiative
• Ability to multitask
• Dependability
• Quick learner