Customer Service Assistant

UW Calgary specializes in client acquisition and business development with a passion for providing exceptional Customer Service. The UW Calgary team shares a passion for giving back; both to our fellow teammates and to our community. Our team enjoys problem-solving and to continue our efforts in the local area and keep up with client demand, we are hiring a Customer Service Assistant immediately.

The Customer Service Assistant will act as the first point of contact with existing customers. They will assist with organizing our sales team and reporting back to the Executive Sales Manager. The Customer Service Assistant will receive hands-on training on all sales and marketing techniques, brand management strategies, territory management, and compliance standards as well as coaching, mentoring, and career development. The ideal candidate will have exceptional communication skills and be genuinely excited to grow with a company.

Customer Service Assistant Responsibilities:

• Meeting planned sales goals
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary
• Overseeing the activities and performance of the sales team.
• Develop and deliver informative sales presentations based on individual customer needs to maximize market share
• Participate in continuous training opportunities with the intent to increase qualified customer contacts, enhance relationships and advance the sales process.

Customer Service Assistant Qualifications:

• Previous experience in marketing, promotions, sales, or account management preferred
• Comfortable taking on a leadership role and support role within a team (must work well with others)
• Strong interpersonal skills
• Experience in customer relationship management (preferred, not required)
• Experience in a management or leadership role
• Excellent written and verbal communication skills.
• Dedication to providing great Customer Service

Job Type: Full-time

Salary: $600.00-$1,000.00 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Calgary, AB T2B 1K7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Work Location: In person