Customer Success Representative

Customer Success Representative

OVERVIEW

NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum approach that benefits all our students.

We help nursing schools and their students prepare for their entry to practice exams by developing online platforms that include question banks, adaptive mock exams, content review, flashcards and summary sheets.

JOB DESCRIPTION

Our customer base is growing rapidly, and our client relationships are our top priority. We’re specifically looking for a Customer Success manager who will roll up their sleeves to help maintain our client accounts and serve as a main point of contact for customer inquires.

Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants must be advanced Excel users.

ROLES AND RESPONSIBILITIES

• Act as a main point of contact relating to client concerns and needs
• Create customer accounts and distribute licenses to users
• Maintain accurate client records, keeping track of any license updates and renewals
• Assist in creating custom tests and assessments
• Build and strengthen client relationships to achieve long-term partnerships
• Provide training to faculty or student users
• Respond to enterprise and end user inquiries
• Other duties as assigned

JOB REQUIREMENTS:

• Customer support and account management experience
• Ability to work on multiple workstreams independently
• Superior organizational skills and ability to track details
• Excellent interpersonal and communication skills
• Advanced knowledge of Microsoft Excel (Formulas, Pivots, Keyboard Shortcuts, etc)
• Proficient with Microsoft Suite (Word, PowerPoint, OneNote, etc)
• Thirst for knowledge and an analytical mindset
• Technical aptitude and ability to learn quickly
• A record of academic achievement
• Familiarity with nursing, academic institutions and/or SaaS software is an asset

BENEFITS OF JOINING OUR TEAM:

• Freedom to innovate: Opportunity to share your perspective, solve new challenges, and own your work.
• Great corporate culture: young, entrepreneurial, and collegial. Our flat structure allows us to be nimble and innovative.
• High performance team: Work with a group of passionate people with diverse backgrounds and experiences.
• Part of a bigger picture: We’re proud to be able to help nurses fulfil their dreams and begin their careers.

The role is a full-time position. Successful candidates must be able to work at our Toronto office located in the York Mills and Leslie area.

We welcome applications from a diverse pool of applicants (including recent graduates), however, only those candidates selected for an interview will be contacted. Please submit a cover letter with your application.

EDUCATION REQUIREMENTS·

Post-secondary education required

Job Types: Full-time, Permanent

Salary: $60,000.00-$65,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• What is your level of proficiency with Excel?

Ability to Commute:

• Toronto, ON (required)

Work Location: In person