Customer Care Success Representative

This open position is a PAID, Non-Exempt Hourly position, paid in CAN dollars.

We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry. We have a supportive and collaborative environment where your ideas and creativity are valued, and innovation and continuous improvement thrive. You will be empowered and encouraged to achieve your full potential. The company also values the well-being of our team members, embracing flexibility to accommodate personal needs and maintain a healthy lifestyle. At Saxco, community matters because it unites us gives us purpose, and provides an opportunity to drive change. Through involvement and contribution, we are committed to supporting, serving, strengthening, and sustaining the communities where we live and work.

Come join this exceptional team and build a meaningful and rewarding career!

Additional information about Saxco International, LLC can be found at https://www.saxco.com/why-saxco/community-matters/

What is a Customer Care Success Representative?

As a Customer Care Success Representative, you are passionate about providing an exceptional experience for our customers. You will be primarily responsible for providing superior service in a dynamic and evolving work environment. Reporting to the Customer Care Success Manager you will be responsible for the timely response to customer account queries as assigned to you by providing the best possible experience for the customer and by working with the internal functions to deliver on time and in full.

What are the responsibilities of a Customer Care Success Representative?

Be the primary contact for your customer’s account, transactional, and procedural queries.

• Partner with our customers and account managers to provide exceptional service and timely information on all customer queries
• Maintain a high level of professionalism with clients and works to establish a positive rapport with internal and external stakeholders
• Maintain up-to-date knowledge of Saxco products, services, policies, and procedures to provide accurate and complete information to both internal and external customers
• Escalate customer conflicts promptly to your manager for quick resolution.
• Effectively monitor and respond through email, phone, and web chat mediums
• Be the Liaison between sales and Saxco in all matters of your customer accounts
• Actively participate in building a supportive team environment that fosters positivity and engagement

Your Qualifications

• Post-secondary education preferably
• A minimum of 3 years of experience in a customer success role, in a fast-paced distribution environment preferably within the agricultural, food service or packaging industries
• Proficiency, in both written and verbal English is a requirement
• Excellent communication skills, listening and writing skills combined with a genuine desire to serve the customer
• Excellent ability to enter data quickly and accurately
• Ability to accurately maintain orders and delivery schedules
• Be a self-starter who leverages opportunities to improve your skills and capabilities that you can utilize to build your brand
• You can easily navigate between different computer applications and multi-task while having a great conversation with customers
• A passion for delivering great customer service and desire to be part of a team that succeeds and be willing to do your part to ensure that success
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Works well within a team environment and independently
Works well under pressure

Disability Accommodation

Applicants with disabilities may be entitled to reasonable accommodations, absent undue hardship, under the Americans with Disabilities Act and certain state and local laws. Reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity for qualified individuals with disabilities and will enable them to perform their job duties. This may include appropriate adjustments or modifications of employer policies, including a mandatory vaccination requirement.

Please inform Saxco’s personnel representative if you need assistance completing this application or otherwise believe you need accommodation regarding the requirements set forth in this job description because of a disability.

Religious Accommodation

Applicants with sincerely held religious beliefs, observances, or practices may be entitled to reasonable accommodations, absent undue hardship, under Title VII of the Civil Rights Act of 1964 and certain state and local laws if the applicant’s religious beliefs, observances, or practices otherwise conflict with requirements set forth in this job description.

Please inform Saxco’s personnel representative if you believe you need accommodation regarding the requirements set forth in this job description because of a sincerely held religious belief, observance, or practice.

Equal Opportunity Employer:

Saxco International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

*Management retains the discretion to add to or change the duties of the position at any time.