Customer Care Representative

Speedy Transport Group Inc. started small and grew fast. Founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport has grown to become one of central Canada's premier carriers. Today, we operate sophisticated transport services from terminals along the Windsor-Quebec City 401 corridor, with a fleet of over 450 owner-operators, and 500+ employees operating out of seven main terminals. With construction on an additional three sites currently underway.

What Speedy Transport Has to Offer

• Yearly salary increases based on performance
• Bonus pay and paid time off
• RRSP Match
• Extended health, dental, and vision care
• Life and disability insurance
• On-site parking.

Position Summary:

We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our London terminal.

Hours: Monday to Friday Day Shift

Duties & Responsibilities:

• Carry out administrative activities associated with manifesting for various loads.
• Establish work priorities, processing shipments to brokers, and ensures deadlines are met.
• Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service.
• Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
• Research and follow up on customer problems and respond to questions.
• Obtain information from the customer to perform a requested task.
• Tracing and producing P.O.D.'s for customers.
• Calling customers to confirm delivery on unsigned bills.
• Answering customer pick-up calls.

Qualifications

• Knowledge of Customs paperwork considered an asset.
• Previous experience within the transportation industry preferred.
• Must be proficient with Microsoft Office.
• Ability to work and learn in fast-paced environment.
• Ability to work effectively, efficiently, and courteously with other staff.
• Ability to prioritize and organize work effectively to accommodate a high-volume environment in order to meet deadlines.

Job Types: Full-time, Permanent

Salary: From $37,440.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person