Customer Care Representative

Who We Are

The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a variety of community support services.

Opportunity

Position: We are seeking a Customer Care Representative to provide superb customer service to the public, including donors and volunteers, and ensure compliance with the Centre’s policies and procedures. This role handles the day-to-day Customer Care interactions for the centre including telephone reception, emails, social media, volunteer coordination and more. As an adoption services expert for the centre this role also ensures a seamless adoption experience for our clients and animals each and every time.

Status: Part-time, Permanent

Location: Muskoka Animal Centre, Bracebridge ON

A Typical Day

· Greeting visitors and seeking client information to support/understand customer needs

· Advising the public in a variety of ways including general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions

· Assisting the public with adoptions and adoption inquiries and acting as a resource for centre visitors seeking information on the adoption program

· Ensuring adoptive family is adequately informed of the needs of the animal, including follow-up care behavioural queries and/or rehabilitation requirements.

· Supporting the foster program by providing supplies and setting up appointments with foster parents.

· Participating in animal care duties including general cleaning, enrichment and behavioural care

· Performing general clerical duties and record keeping

· Providing instruction, coaching and mentoring to volunteers and foster parents

· Processing service/adoption payments

Why You Should Join Our Team?

· Be part of an energetic team environment with others who share your passion for animal wellbeing!

· Employee Family Assistance Program

· Predictable day time hours

· Generous discount on pet supplies

· Discount on virtual pet care services

· Discounted pet supplies and pet food

· Discounted Ontario SPCA Paws & Give merchandise

· Onsite parking

Do You Have What it Takes?

· Excellent communication skills

· Team player

· Animal care experience

· Previous clerical experience

· 1-3 years of Customer service experience in a fast-paced environment

· Ability to lift 18 kg (40lbs) and control 45 kg (100lbs) (large dog)

· High School Diploma (or equivalent) required

· Certificate or College Diploma in Animal Care or working towards, preferred

· Open availability including weekdays, weekends and holidays

We Can’t Wait to Meet You!

Please forward your resume and cover letter to:

Jane McCamus

Muskoka Animal Centre Manager

Ontario SPCA and Humane Society

Please quote “CCR Bracebridge” in the subject line.

We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however only those selected for an interview will be contacted.

The Ontario SPCA and Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722 .

Job Types: Part-time, Permanent

Salary: $20.00 per hour

Benefits:

• Discounted or free food
• Employee assistance program
• On-site parking
• Store discount

Application question(s):

• This position requires the ability to lift 18 kg (40lbs) and control 45 kg (100lbs). Is this something you're comfortable with?
• This position requires open availability including weekdays, weekends, and holidays. Would this work with your schedule?

Experience:

• Animal care: 1 year (preferred)
• Clerical: 1 year (required)
• Customer service: 1 year (required)

Work Location: In person