Customer Care Representative

Customer Care Representative

Overview

Jewlr is recruiting for a Customer Care Representative to start immediately. We are looking for customer champions who will provide world class service by connecting with our customers, analyzing their needs and offering customized solutions and we will provide training so you can answer all the questions about jewelry.

We are looking for a driven and experienced Customer Care Representative to join the Customer Care Team. This person will be responsible for engaging and supporting customers and users' concerns and questions related to our three Ecommerce brands, Jewlr, Lee Fiori and ONE+ONLY

About Safyre Labs

Based in Toronto, Canada, Safyre Labs is a rapidly growing ecommerce business and proprietary tech platform, designed to manage the selling and manufacturing of custom made products. The scalable Safyre platform hosts three DTC ecommerce brands, Jewlr, Lee Fiori and ONE+ONLY, to offer customers an innovative and personalized jewelry experience, with a mission to create meaningful gifts and keepsakes for our customers. With 13 years of success, we have shipped over one million orders to the US, Canada, UK and Australia – and we keep on innovating our platform and introducing new products.

Our Ecommerce Brands

Jewlr (www.jewlr.com) is the leading online destination for personalized jewelry. Founded in 2009, Jewlr has over one million customers and continues to grow and dominate the global marketplace.

Lee Fiori (www.leefiori.com), launched in 2019, specializes in everyday fine jewelry. Lee Fiori leverages Jewlr’s technology and allows customers to design the jewelry themselves, providing competitive differentiation in the marketplace.

ONE+ONLY (www.loveoneandonly.com) is our newest addition, a modern luxury jewelry brand that specializes in meaningful handcrafted bridal jewelry with enhanced personalization.

Products from all three brands are made on-demand in our state-of-the-art workshop located in Toronto, Canada, where we control quality and quickly produce the jewelry our customers love.

Are you looking for an exciting opportunity with an innovative, global high tech jewelry designer and manufacturer? Are you someone who goes above and beyond to wow your customers? Do you have a passion for helping others, jewelry or E-Commerce? If so, you are the person we are looking for!

Key Job Responsibilities:

• Provide a positive customer experience by handling inbound customer calls, online chats and emails
• Responding to customers reviews on various platforms, fostering great customer interactions
• Connect and build rapport with customers by actively listening to customers, asking the right questions and offering solutions which cater to customer needs
• Deliver reliable service to our customers with a sense of urgency and sound judgment
• Provide customers with up-to-date product and website information
• Provide complete accurate and helpful service in a timely manner
• Incorporate feedback on a regular basis, to improve your personal and professional development
• Embrace change in a fast-paced, performance driven team environment

Desired Skills and Experience

• Minimum 3 year or equivalent related experience in online customer service
• Excellent written and oral communication skills
• Previous experience in a jewelry company an asset
• Patient, empathetic and able to communicate
• Excited about helping customers
• Strong computer skills (windows and internet navigation) and comfort working with mobile device
• French or Spanish speaking is an asset
• Post-secondary diploma/degree is an asset

Some of what you will get:

• A positive, professional, and engaging working environment
• An amazing culture that focuses on diversity, values and giving back to the community
• Comprehensive medical and dental benefits
• Flexibility (hybrid work - 2 days per week in our North York office)
• Performance bonuses
• Employee discount

Jewlr is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. Jewlr is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing help@jewlr.com

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Call center: 3 years (preferred)
• Customer service: 3 years (preferred)

Ability to Commute:

• Toronto, ON M3H 5T5 (required)

Work Location: Hybrid remote in Toronto, ON M3H 5T5