Desktop Support

```Overview```
We are seeking a highly motivated and skilled Desktop Support Technician to join our IT team. As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our employees. This is a great opportunity for someone with strong customer service skills and a passion for technology to contribute to the success of our organization.

```Responsibilities```
- Provide technical support and troubleshooting for desktop computers, laptops, printers, and other peripherals
- Install, configure, and maintain operating systems and software applications
- Set up and configure network connections, including VPN and firewall settings
- Assist with the setup and maintenance of office equipment, such as projectors and conference room AV systems
- Respond to user inquiries and provide timely resolution to technical issues
- Document all support activities in ticketing systems such as Jira or ServiceNow
- Collaborate with other IT team members to resolve complex technical problems
- Conduct training sessions to educate users on basic software and hardware usage

```Requirements```
- Proven experience in a Desktop Support or technical support role
- Strong knowledge of operating systems (Windows, macOS) and computer networking concepts
- Familiarity with IT support tools such as Jira or ServiceNow
- Excellent customer service skills with the ability to communicate technical information effectively to non-technical users
- Ability to troubleshoot hardware and software issues independently
- Basic understanding of firewall configurations and VPN setups

If you are a self-motivated individual who enjoys working in a fast-paced environment and has a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Desktop Support Technician and contribute to the success of our organization.

Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and additional duties may be assigned.

Job Type: Freelance

Salary: $17.77-$35.74 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Overtime pay

Experience:

• IT support: 1 year (preferred)

Work Location: In person

Application deadline: 2024-03-21
Expected start date: 2024-03-20