Digital Business Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
In this exciting role you'll have an opportunity to support our digital & web ambition for the insurance business. You'll frequently engage with a diverse range of Strategy leaders, Designers, Product Owners, and Engineers to define transformative experience opportunities. As a Digital Business Analyst, you'll focus on how financial advisors and their firms are best enabled to grow and manage their business by stitching together insights and driving out wins through a high-paced delivery environment.
As a Digital Business Analyst, you will be responsible for:

• Supporting transformative and innovative initiatives to realize our shared goal of being a digital customer leader.
• Identify business opportunities using a variety of tools to extract and analyze data generated by online user activity.
• Manage insights across teams to discover, align & implement high priority solutions.
• Understand the key online user groups, their behavior, and expectations within a web portal.
• Contribute to discovery & innovation sessions by staying current on the latest trends in online tools and designs.
• Gather and maintain a wide array of initiative outcome data tracking market experience impacts on end users.
• Capitalize on your ability to build and cultivate positive, effective relationships across a matrix organization.
• Using your strong communication skills to collaborate with working groups and document business needs.
• Influencing your teammates with your positive attitude and passion for your role!
• Other duties and tasks as assigned.

What motivates you?

• Passionate about digital strategy, digital transformation, and marketing automation
• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's degree in marketing, statistics, computer science, or other related fields.
• Ideally has 3 or more years' experience in a similar role
• Proficiency with Microsoft Office products is required. Power Point, Confluence, and JIRA experience.
• Working knowledge of Adobe Analytics and Journey Analytics would be an asset
• Experience with reports/BI dashboard creation and report automation
• Ability to work quickly and independently under tight deadlines, managing tasks from start to finish.
• Technologically savvy, willing to learn and adjust to evolving business needs.
• Solid understanding and background on data gathering, data scrubbing and data integration.
• You thrive in teams and enjoy getting things done together.
• Excellent attention to detail as well as verbal, written, organizational, analytical, and interpersonal skills.
• Strong collaboration, problem-solving and trouble-shooting skills

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture We lead with our Values every day and bring them to life together.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship; we build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid
#M-CA-IN-CM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Waterloo, Ontario
Salary range is expected to be between
$56,400.00 CAD - $94,000.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.