Director, Quality

Job Title: Director, Quality

Status: Full Time, Permanent

Union: N/A; Non-Union Position

Location: 3 Concorde Gate, Toronto / Remote Hybrid

Schedule: 40 Hours per week. Monday to Friday, Flexible hours, with on call rotation

Department: Service Excellence & Innovation

Supervisor: Vice President, Service Excellence & Innovation

Salary:

$82,685 $85,166 $87,721 $90,352 $93,063 $95,855 $98,730

Established over 60 years ago, Bellwoods is a charitable, not-for-profit organization providing community-based, client directed support services, client and family centered care, Independent Living education programs, and accessible, affordable housing. Services are provided to individuals 16 years of age or older with physical support needs, seniors, and individuals with mental health and addiction challenges as well as those at risk of homelessness. Bellwoods has been accredited by Accreditation Canada since 2007 and in 2013, 2018 and 2022, received the highest accreditation decision of “Accredited with Exemplary Standing.”

Bellwoods provides personal support services to people living in the community and at its seven housing sites. It also offers a range of Transition Programs that include a reintegration unit, in-home respite, outreach, education and care navigation to support clients ready to leave hospital following an illness or a debilitating injury. Bellwoods focuses on meeting community needs through partnership development to support health system priorities. Our voluntary Board of Directors represent the communities we serve.

The Role:

This is an exciting opportunity for a seasoned quality improvement professional who enjoys working in, a team-oriented environment focused on enhancing services to our clientele and our community support service sector via innovative programs and initiatives. Reporting directly to our Vice President, Service Excellence & Innovation, the incumbent will play a critical leadership role to inspire, motivate and lead the development and implementation of an enhanced continuous quality improvement and client-centered service culture for Bellwoods.

The incumbent is responsible to ensure the organization implements actions that ensure excellence and safe service experience; oversee quality improvement/risk management for the organization; timely response and processes to investigations and ensure compliance with both required organizational practices and standards affiliated with Accreditation Canada, and any relevant legislation.

The organization will be looking to the incumbent in this role to be a key source of leadership on all quality improvement initiatives, staff education, and client engagement methodology. In this role, there is requirement for Board reporting. As the organization’s designated Privacy Officer, the ability to provide guidance and leadership on related communications and record custody matters is also a core responsibility.

· Support the strategic goals through the development and implementation/enforcement of organizational quality and risk policies and procedures with evidence-based practice to enhance safety, optimize client outcomes; support standardization of processes; and ensure excellence in service delivery.

· Review, evaluate and recommend all procedures required to ensure alignment with quality and risk policy guidelines including privacy.

• Develop, lead, evaluate and continually improve the Quality Improvement Plan, adoption of best practices, and implementation of quality objectives.
• Lead the organization’s compliance with Accreditation Canada and establish quality standards aligned with Accreditation Canada’s requirements across the organization with the ultimate goal of maintaining exemplary status.
• Lead and chair Quality Committees and Councils or their equivalent and prepare and present Board level plans & reports.
• Monitor internal quality surveillance to ensure that it is being delivered at a high standard. Provide recommendations to reflect continuous quality enhancement.

· Oversee a team of Clinicians who perform quality audit/inspections to establish and ensure the accuracy/integrity of processes.

· Develop Infection Prevention & Control educational resources and lead support.

· Maintenance of the ethics framework and provide ethical consultation, as required consistent with Community Ethic Network and/or organizational principles.

· Oversee the standardization and management of client health information (records).

· Establish policies and procedures to meet Personal Health Information Protection legislation and other legislation and statutes that govern health information management, confidentiality and release of information.

· Create and manage client incident management system.

· Provide expert guidance and recommendation for complex incidents;

· Lead the organization's collection and analysis of client incident data and design improvement strategies to improve client safety.

· Conduct Root Cause Analysis (RCA) in conjunction with and support of relevant operational management for life threatening level events.

· Provides support to the Client Advisory Committee.

Requirements:

· Regulated health professional with a current registration and in good standing with their respective Ontario College, or a Professional degree in a health discipline with Quality Certification.

· Three (3) to Five (5) years of experience specializing in quality, safety and client engagement.

· Comprehensive Experience and knowledge relevant to Accreditation Canada standards, the Qmentum processes.

· Proven strength in infection prevention and control processes, principles and medical device safety.

· Demonstrated expertise and leadership in quality and risk management theory and practice in progressively more responsible roles.

· Knowledge of relevant applicable legislation in such areas as health, privacy, freedom of information and workplace safety.

· Ability to work independently as well as within a multidisciplinary team, multitask and set priorities.

· Experience working with a wide variety of community service providers, with in-depth knowledge in health care, home support services, the community support services sector, and the independent living philosophy.

· Innovator and change agent who prides themselves on rapid execution, accountability and mentoring people. The leader must be adept at researching leading practices; engaging stakeholders in the design of initiatives based on best practices.

· Demonstrated strong communications skills both verbal and written including Microsoft Office programs proficiency.

· Knowledge of Ministry of Health operations and regulations related to privacy and program transitions.

· Experience in the oversight of education and training of frontline staff related to PSW skills training, special functions, etc. preferred.

· Experience with community engagement best practices and evidence-based initiatives as it relates to independent living preferred.

This position offers a rewarding opportunity for a qualified, highly motivated individual to more fully develop and broaden their skills and scope of responsibilities within a leading healthcare sector organization whose vision is “a future where barriers do not exist.”

Bellwoods is committed to inclusive and accessible recruitment practices for applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Salary: $82,685.00-$98,730.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Bachelor's Degree (preferred)

Experience:

• Quality management: 3 years (preferred)

Work Location: Hybrid remote in North York, ON M3C 3N7