Director, Risk Management

Director, Risk Management

Enterprise Risk Management

Vancouver, BC

Reporting to the Corporate Director, Risk Management, the Agency Director, Risk Management is responsible for providing leadership and direction in the development and ongoing monitoring of Risk Management programs for PHSA agencies. This position promotes the application and integration of evidence-based Risk Management strategies and tools to promote and improve patient safety.

What you'll do

• Works with Agency leaders to assess and identify risks/hazards and implements an effective Risk Management program and conducts an annual review to measure the effectiveness and performance of the program. Participates in internal (ImPROVE, Patient Safety/Quality of Care, Emergency Management) and external initiatives and committees to ensure the Risk Management and patient safety perspective are highlighted.
• Promotes and supports the development of a culture of safety and measurement of quality of care; identifies opportunities and implements strategies for performance improvement and provides oversight of proactive and reactive patient safety activities and education including risk assessments, root cause analysis, failure mode effects analysis, adverse event alerts, and related policy and procedure development for facilitating effective process changes.
• Provide advice and direction to presidents, senior medical and operations executives, medical staff and clinicians to protect the assets and reputation of the organization including: Patients, staff, medical staff, facilities, and finances. Promotes policy, contractual and regulatory/legislative compliance. Manage/mitigate risks regarding critical adverse events, documentation, disclosure, communication, media exposure, notification, and retention of evidence. Manages and mitigates professional practice/conduct and liability issues. Directs, consistent with best practices and trends, the development of required Risk Management education and policy.
• Investigates and analyzes root causes, failure modes, patterns, or trends that could result in compensatory or critical safety events, while ensuring compliance to Section 51 of the Evidence Act. Identify and monitor corrective action. Liaison between legal counsel and insurers and the Agency.
• Submits regular reports including a bi-monthly summary of adverse events and ongoing litigation, Coroner's cases, and any risk focused requests to the Quality and Access Committee of the PHSA Board.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Masters degree in Nursing, Leadership, Health Administration or a related health discipline supported by a minimum of 10 years of progressive professional management/leadership experience.
• Demonstrated critical thinking, analytical skills encompassing an organization-wide perspective. Proven ability to work collaboratively across functional units and in a matrix organization to achieve common goals. Exceptional communication, interpersonal, innovative leadership and systems improvement skills.

Skills & Knowledge

• Understanding of various reports including Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), In Plain Sight, Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Models and supports full team commitment to Indigenous Cultural Safety and anti-racism.
• Collaborates with peers to ensure ICS lens applied holistically through department as whole
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-time

Salary Range: $113,195 - $162,718 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1333 W Broadway, Vancouver, BC V6H 1G9
Closing date: Applications accepted until position is filled
Hours of Work: 0830-1630 (Monday to Friday)
Requisition # 158882E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of January 25, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.