Document Specialist - Full-Time

Job description

Become a customer champion for eCommerce businesses across North America and join a rapidly growing company with fantastic opportunities for career advancement!

RefundPros is looking for Data Entry Clerks to join their Claims team.

We're a software-based service, helping eCommerce businesses retrieve owed refunds from major carriers like Canada Post and UPS and online marketplaces like Amazon. We recover thousands of dollars for businesses in return for a small commission www.refundpros.com

Responsibilities

• Works alongside and communicates with Case Managers for any day to day requests
• Gathering and organizing documents electronically
• Reviewing, troubleshooting any problems found in documents, and informing corresponding Case Manager
• Highlighting information within documents that matches up to reference information
• Training and support provided for all of the above

Requirements

• Highly organized and detail-oriented
• High volume, accurate data identification
• Keen to learn new concepts
• Experience with Microsoft Office tools (Excel, Word), Google (Sheets, Docs, Chat)
• Able to provide a criminal record check

Nice To Have

• Previous document sorting experience
• Customer service experience
• Excellent verbal and written communication skills
• Experience with Monday.com, Slack or similar

We Offer

• Full-time positions (37.5 hours per week)
• No weekends, and 2pm finish on Fridays
• $17-$18 per hour
• Great location in Kelowna’s Cultural District (close to lake and shops, across from Queensway bus station)
• Opportunities to innovate and potential for career advancement
• One on one training and team support
• Great office - kitchen, chill space, dog friendly
• Casual work wear
• Fun work and team events

How To Apply
Resume and covering letter are mandatory, please explain why you want to join the team and what you have to offer. Please also complete the Verbal Phone Screen Questions.
You must be able to work on-site in Kelowna immediately, this is not a remote position. Thank you for your interest in this role.

Job Type: Full-time

Salary: $17.00-$18.00 per hour

Expected hours: 37.5 per week

Benefits:

• Casual dress
• Company events

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• No weekends

Application question(s):

• This job requires that you work onsite, our office in Kelowna (by Queensway Bus Station). What will your commute to this location involve?

Education:

• Secondary School (required)

Ability to Commute:

• Kelowna, BC V1Z 3H5 (required)

Work Location: In person