Documentation Specialist

Corrosion Service Company Limited (CSCL) was founded in 1950 by Thomas R.B. Watson as the first Canadian firm to specialize in cathodic protection and corrosion engineering. Our founding philosophy was based on the principles of providing great customer service and developing a deep understanding of customer needs, these same core principles still guide our company today.

We are an employee-owned company - This ownership structure gives us a unique perspective on business and ensures that our stakeholders (customers, employees, and partners), rather than shareholders, always come first. This is vital for a company such as ours, given that we exist primarily to protect the environment and the prosperity of the communities in which we live.

The world's most challenging, and interesting projects nationwide – you can work side-by-side with industry leaders and apply your skills to the most challenging and interesting projects. We value the diversity of our areas of practice and our people. It's what makes Corrosion Service a great place to work and grow.

What’s in it for you:

• Industry-leading wages and comprehensive benefit plan
• Work side-by-side with industry leaders in corrosion engineering and start building your successful career portfolio
• Company-sponsored training/education fees (e.g., P.Eng., NACE, etc.)
• Fitness club membership discount program
• Chance to be part of a high-energy and high-performing team
• Collaborative working environment founded on respect

GENERAL FUNCTION:

The Documentation Specialist works with process owners, document owners, and originators to deliver documentation essential by the organization to meet internal, customer, and legal/regulatory requirements. The Documentation Specialist ensures that controls are in place to manage documents through their lifecycle from initial drafting to publication to obsoletion.

RESPONSIBILITIES:

• Content administrator (SME) of the document management system
• Responsible for the control of documents and associated records for internal, customer, and supplier documentation
• Maintain documentation practices to ensure the effective planning, operation, and control of the organization’s quality management system (QMS) processes in line with its objectives
• Collaborate with process owners, document owners, and originators to develop and maintain document content, adhering to a standardized format, design layouts, and style guidelines
• Review submitted documents for accuracy and completeness before publication into the QMS
• Produce technical writing (content creation), where requested by the manager
• Research, evaluate, and recommend new documentation tools, styles, methods, and solutions
• Develop and deliver associated training
• Participate in improvement initiatives, as assigned by the manager
• Other tasks and responsibilities, as assigned by the manager

QUALIFICATIONS:

This role requires a team player with good organization, time management, interpersonal, and presentation skills.

The Documentation Specialist will have a genuine customer focus, a strong work ethic, an eye for detail, and a high level of workmanship.

• College Diploma in a related field
• 3+ years of proven work experience in a similar role
• Computer (Windows) literate in O365/MS Office applications, including Visio and SharePoint, as well as Adobe Acrobat
• Working knowledge of databases and electronic document management systems (including content and records)
• Knowledge of a quality management system, quality tools, and document management methodologies
• Proficient in technical writing and process mapping with the ability to produce such in various output formats for technical and non-technical audiences
• Competency and confidence to train/coach others
• Exceptional English written and communication skills
• Fluency in French would be a strong asset
• Demonstrable collaborative approach to problem-solving and continuous improvement

Note: All employment is conditional upon completing and obtaining a satisfactory background check, including employment, references, and criminal records (for which a pardon has not been granted) checks. You must be legally eligible to work in Canada.

Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.

Thank you for your interest but only those individuals selected for an interview will be contacted.