Process Documentation Specialist (Contract)

Westbrook Greenhouses, located in Beamsville, Ontario is a leading North American grower and distributor of potted plants. We’re passionate about enriching people’s lives every day through the beauty of plants.

Westbrook has a contract opportunity for a Process Documentation Specialist during our ERP implementation. This position will analyze, document, and optimize existing business processes with internal departments. The role is instrumental in ensuring a smooth transition during the ERP implementation, creating comprehensive documentation, standard operating procedures (SOPs), and training materials. This individual will collaborate closely with cross-functional teams to capture current processes, identify improvement opportunities, and contribute to the successful deployment of the ERP system.

This is a full time, 9-month contract with the possibility of extension. It’s a great opportunity for a process-oriented individual who can understand complex business practices. The incumbent should have excellent interpersonal skills to collaborate with diverse teams, strong analytical and detail orientation, and the ability to produce high-quality business documentation.

RESPONSIBILITIES

Process Analysis and Mapping

• Conduct thorough analysis of current business processes across all departments;
• Create and update detailed process maps, flowcharts, and other documents to capture current/future workflows;

Documentation

• Develop comprehensive Process Documentation, including standard operating procedures, work instructions, reports, checklists, self-service guides and training materials;
• Ensure documentation aligns with industry best practices and complies with company standards;
• Coordinate the tracking, review and document control of all ERP-related controlled documents (process flows, SOPs, reports, forms, specifications, etc.);

Collaboration and Communication

• Collaborate with key stakeholders, including department heads, project managers, and end-users, to gather information and insights;
• Communicate effectively with cross-functional teams to understand requirements and expectations;

ERP Implementation Support

• Provide support to the ERP implementation team with data migration activities as required (data entry, data mapping, data cleaning, system testing, etc.)

Continuous Improvement

• Identify opportunities for process improvement and efficiency gains;
• Work closely with teams to implement recommended improvements and ensure ongoing optimization;

Training Support

• Assist in the development of training sessions for end-users on new and optimized processes.
• Support the delivery of training sessions to ensure a smooth transition to the ERP system.

QUALIFICATIONS

• Post-secondary degree/diploma in Business, Information Technology, or a related field or equivalent work experience;
• Proven experience in Process Documentation and optimization, preferably in the context of ERP implementations.
• Experience working with popular ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) strongly preferred.

TECHNICAL SKILLS

• Familiarity with ERP systems and their impact on business processes;
• Intermediate proficiency in MS Office (Word, Excel, Powerpoint, Outlook).

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Westbrook Greenhouses is an equal opportunity employer. We value workplace diversity and inclusion. Our hiring decisions are made on the basis of candidate qualifications, merit and business need. We are committed to providing accessible employment practices in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process by contacting Human Resources.

Job Type: Fixed term contract
Contract length: 9 months

Salary: $60,000.00-$70,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Will you be able to commute to our offices in Beamsville, Ontario?

Work Location: In person