Elite Site Supervisor

Blackbird Security is looking to hire an Elite Site Supervisor for high-end luxury retail site in Downtown Vancouver, BC.

Role Summary

Your primary responsibility will be to fully support the Regional and District Managers in their role as it pertains to the quality of our operational services associated with your site. The security supervisor will be responsible to follow up and know all the Standard Operating Procedures for all the different roles on site. Part of the focus of your function will be to ensure that our staff on site are well trained, well dressed, knowledgeable, have the right attitude towards their role, and fully comprehend what their role is meant to accomplish. In addition to following up and knowing the routines with all the posts onsite, the security supervisor will also:

DUTIES AND RESPONSIBILITIES

• Supervise and train security officers
• Regularly patrol and spot-check premises
• Assist Management with Emergency Situations, including liaising with Emergency Services as needed, including investigations.
• Spot check guards to ensure Post Orders are being followed and they are adhering to company/client policies.
• Consistently check on the quality service levels being provided by our employees, ensuring that he/she is very aware of the job functions and performing them properly.
• Ensure Tours are being completed both inside and outside the site as scheduled.
• Understand the workings and be able to fully utilize the scheduling system, providing you with the ability to see who is working at which location, at any time during your shift.
• Cover floor time on a regular basis.
• Understand and have knowledge of the company policies pertaining to the wellbeing of staff, and the provision of operational services.
• Work with guard staff to ensure that staff site reports are done accurately and professionally, helping site staff to develop this skill to an expected level.
• Motivating and coaching employees.
• Develop and maintain positive working relationships with the site guards.
• Complete incident reports and required documentation for all security incidents.
• Identify potential security risks and respond accordingly.
• Defuse potentially volatile situations and intervene when necessary.
• Providing great customer service to the clients.
• Ability to work without close supervision, while maintaining daily and weekly communication with Site Management departments as required.

QUALIFICATION AND SKILLS

• Valid Security License.
• Prior experience in a luxury retail or hotel setting is highly preferred.
• Prior supervisory experience is required.
• Ability to regularly and reliably attend site for scheduled shifts, via transit is required.
• Must be available to work on Friday, Saturday, and Sunday.
• Previous experience in security is required.
• Must be proficient in the English language, spoken, written, and via electronics.
• Superior observational skills.
• Willingness to attend meeting and trainings to improve skills.
• Knowledgeable on safety processes and procedures.
• AST is an asset.
• Willingness to provide own black suit and tie.

What’s in for you?

• Competitive wages
• Paid training and growth opportunities to succeed in your role
• Career advancement opportunities through promotion from within
• Recognition programs and bonuses

About us

Make a difference by joining Canada’s fastest- growing National Security Company. We offer opportunities for personal and professional growth through career development pathways, mentorship by our dedicated management team , flexible schedules and competitive wages

Our reputation is built by exceeding standards of performance and providing superior customer service to our clients. We are committed to providing a safer community by revolutionizing security services provided, through customization, to meet the unique needs of our clients and the communities we serve. We provide security services to a wide-range of clients from retail stores, high-end retail stores, residential buildings, campuses, municipal offices, warehouses and many more. Join our dedicated security team today!

We thank you for your interest in this position, however only short-listed candidates will be contacted. We look forward to connecting with you soon!

Job Types: Permanent, Full-time

Salary: $20.00-$21.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Every Weekend
• Morning shift
• Weekends as needed

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to provide your own black suit and tie?
• Are you able to commute to Downtown Vancouver using transit for this role?

Experience:

• Supervising: 1 year (required)
• Luxury Retail: 1 year (preferred)
• Security: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Security License (required)
• AST (preferred)

Shift availability:

• Day Shift (required)

Work Location: In person