Email And Client Support Specialist

About the Role:

We are seeking a highly proficient Email and Client Support Specialist to join our dynamic team. In this role, you will be integral in managing day-to-day web-based tasks and ensuring timely completion of deadlines. The ideal candidate is a detail-oriented and organized individual who thrives in a fast-paced environment and is passionate about providing exceptional Client Support.

Key Responsibilities:

• Email Proficiency: Demonstrate excellent writing skills for crafting clear and effective emails.
• Client Interaction: Work directly with clients through emails to answer queries, provide information packages, and resolve complaints.
• Process Guidance: Assist clients with detailed walkthroughs of our processes, ensuring they understand how to use our services effectively.
• Data Management: Accurately perform data entry tasks and update client information as needed.
• Team Collaboration: Work closely with the Marketing and Administrative teams to ensure cohesive Client Support and service delivery.

Requirements:

• Strong ability in writing and editing emails.
• Proven track record of meeting tight deadlines.
• Experience in handling web-based client interactions.
• Ability to conduct step-by-step process walkthroughs.
• Effective communication and interpersonal skills.
• Detail-oriented with a focus on accuracy in data entry.

How to Apply:

Interested candidates are encouraged to submit their resume along with a cover letter detailing their relevant experience and why they are the best fit for this role.

Job Type: Full-time

Salary: $22.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Flexible schedule
• On-site gym
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Can you describe a time when you dealt with a challenging client or customer via email? How did you handle the situation?
• In your opinion, what are the key elements of excellent customer service in an email support context?
• Let's get to know you better! Share something unique or a fun hobby that you enjoy doing in your spare time.

Ability to Commute:

• Etobicoke, ON M8Y 3H6 (required)

Work Location: In person