Employment Retention Specialist

Pathways Employment Help Centre (PEHC) unleashes people’s potential through Employment, Skills Training and Advocacy

Pathways Employment Help Centre is hiring an Employment Retention Specialist

Location: London, ON

Position Summary:

Reporting to the Director of Employment Services, the successful candidate maintains contact with new employees at post-employment milestones, collects necessary proof of ongoing employment, and provides mentoring and support to ensure success in the workforce. The successful candidate must be enthusiastic, determined, and bring a passion for excellence in customer service and support. The role will include some remote work, as well as evening hours.

Is this you? Then you should definitely apply!

Job Requirements

· Post-secondary education in a relevant field, such as Social Work, Human Resources, or Career Development Practitioner, or equivalent education and experience

· 2-3 years experience in a similar role with demonstrated success

· Demonstrated experience in client engagement, retention strategies, or related areas within the employment services sector

· Exceptional customer service skills, an excellent communicator, and the ability to quickly build trust and rapport with diverse client populations

· Strong organizational skills and the ability to accurately and efficiently administrate details related to data management and reporting systems

· Advanced skills in Word and Excel and familiarity with Webtracker and CaMS would be an asset

· Strong understanding of community partners and resources

· Determined, resilient, tenacious, and able to persevere when facing challenges

· Bilingualism is an asset

This is what you will do.

· Designs and implements retention strategies to meet client needs and program guidelines

· Build ongoing connections with clients to facilitate open communication and support

· Assists and guides clients facing employment-related barriers and offers resources, referrals, and opportunities to enhance clients’ job retention

· Monitors client progress and retention outcomes through scheduled checkpoints and follow-ups

· Collaborate with internal teams to enhance retention initiatives, resources, and outcomes

· Maintains accurate records of client interactions and outcomes and documents client progress in compliance with program guidelines

· Connect with clients at milestones by phone, text or email and enlist their assistance with gathering of proof of employment

· Assists in determining the best times of day/evening to make personal contact with clients and be available to work those hours.

PEHC is an equal-opportunity employer and invites all qualified candidates to apply.

PEHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. If you need assistance or accommodation due to a disability, you may contact us at (519) 667-7795.

Only those candidates selected for an interview will be contacted. Apply via email to jobs@pathwaysehc.ca with a cover letter and resume attached. No phone calls, please. Note that the Employment Retention Specialist is in the subject line. Posting will close no later than Friday, February 16, 2024.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• On-site parking
• Vision care

Schedule:

• Evening shift
• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Ability to Commute:

• London, ON N6B 1K7 (required)

Work Location: Hybrid remote in London, ON N6B 1K7

Application deadline: 2024-02-16