Retention Specialist

Are you someone who is passionate about helping your community? Do you enjoy seeing others succeed?

Who we are:
The Multi-Service Centre (MSC) is a non-profit organization serving the tri-counties area of Oxford, Elgin and Norfolk and focusing on delivering essential services to our community. Staff and management provide high quality, client driven care programs including Adult Literacy & Essential Skills, Employment Programs and Home Support services

Who we are looking for:
We are seeking a highly motivated individual who enjoys seeing the positive impact of their work within their community. As a Retention Specialist you will be part of a diverse and forward-thinking Employment Services (ES) team who provides exceptional employment services to the tri-counties area of Oxford, Elgin, and Norfolk!

What we offer:

· Positive, purpose- driven work culture

· Engaged and supportive management team

· Prioritizing work life balance: paid time off, hybrid work, set boundaries to disconnect after work

· Health and wellness benefits; benefits package

· Professional growth & development opportunities

As a Retention Specialist at the MSC you will:

· Provide one-on-one support to clients who are seeking employment and who are currently employed, helping them overcome challenges and barriers to retention.

· Develop and implement personalized job retention strategies for clients, tailored to their specific needs and circumstances.

· Maintain accurate and up-to-date case files for each client, tracking their progress and needs.

· Build and maintain relationships with local employers to identify job retention opportunities and address workplace concerns.

· Mediate any conflicts or concerns between clients and their employers to facilitate mutually beneficial solutions.

· Identify areas for skill development and provide guidance on training and development opportunities to enhance client job stability.

· Stay informed about employment-related policies, laws, and regulations, ensuring clients' employment situations comply with relevant requirements.

· Collect and analyze data to measure client retention rates and report on the effectiveness of retention strategies.

· Collaborate with the Program Manager to continuously review and improve the Employment Retention program to better serve our clients.

· Facilitate Pre-Employment Programs.

· Communicate regularly with the Employment Services Program Manager.

· Other duties as assigned or as the position evolves.

What you bring:

· Degree or Diploma in a related field (e.g., Social Work, Counseling, Human Resources) or equivalent work experience.

· Experience in career planning, employment counseling and client case management

· Experience in networking, marketing and promotion with private, not for profit and governmental sectors.

· Knowledge of Employment Ontario guidelines and regulations.

· Knowledge of employers, employment issues and local labour market trends

· Advanced skills working with computers needed, with knowledge of CaMS preferred.

· Experience with on-the-job coaching would be an asset

· Diplomatic and tactful conflict resolution, and problem-solving abilities

· Adherence to confidentiality and professional code of conduct

· Passion for continuous professional development

Please Note: The information in this job posting has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required.

To Apply:

If you are interested in having the opportunity to work in an environment that promotes quality, excellence, innovation, cooperation and respect in the workplace, and would like to apply for this position, please forward your resume and cover letter by April 11, 2024.

Notice to all candidates: In accordance with the Integrated Accessibility Standard Regulation (IASR) under the Accessibility for Ontarians with Disabilities Act (AODA), we will provide reasonable accommodation, accessible formats and communication supports for applicants, as needed, upon request.

Job Types: Full-time, Permanent

Benefits:

• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Application deadline: 2024-04-11