Enterprise Commercial Account Manager

OfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world’s top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee wayfinding, and real-time insights to inform workplace experience design. OfficeSpace is rated 5 / 5 on G2’s enterprise software review site, and named Easiest to Use, Best Meets Requirements, Users Most Likely to Recommend, and Overall Leader, Fall 2023. OfficeSpace was also featured as a top supplier in Gartner’s 2023 Market Guide for Workplace Experience Applications. The company is backed by Vista Equity Partners and Resurgens Technology Partners.

As teams have transitioned to hybrid work worldwide, OfficeSpace has grown rapidly, expanding its team of 200 in the US, Costa Rica, and Canada. We would love to hear from you if you are ready to join a high-performing organization and be part of an inspiring culture built on trust, respect, collaboration, and creativity!

Enterprise Commercial Account Manager - What You’ll Do:

We are on the hunt for an experienced Enterprise Commercial Account Manager to join our dynamic account management team. In this critical role, you'll be at the helm of managing our enterprise-level accounts, driving client renewals, and spearheading upsell and cross-sell opportunities to meet and exceed your sales quotas. You will be supported by working alongside our world-class Client Success organization, a renewals team, and our Client Experience function to effectively and expediently close existing client sales. With a focus on both centralized and decentralized accounts, your efforts will be crucial in solidifying our market presence and expanding our reach within the enterprise segment. Responsibilities include:

• Strategically manage a commercial portfolio of enterprise clients, fostering long-term relationships with key buyer and procurement stakeholders.

• Drive client renewals by demonstrating continuous value and aligning with clients’ business outcomes.

• Identify and capitalize on upsell and cross-sell opportunities to boost revenue growth.

• Achieve and surpass sales quotas by executing well-defined account strategies for both centralized and decentralized accounts.

• Conduct a well-designed, buyer-driven sales process by focusing on value-based selling strategies.

• Collaborate with internal teams (Client Success, Product, Support, Marketing) to ensure client needs are met with effective solutions.

• Develop tailored proposals that effectively communicate our products and solutions for each unique organization’s needs.

• Deliver product demos for add-on modules and OfficeSpace core product offerings.

• Conduct regular account reviews to monitor engagement and satisfaction levels in collaboration with Client Success Managers.

• Stay abreast of industry trends and competitor activities to inform strategic decisions.

• Provide detailed reports on account status, challenges, and future growth opportunities.

• Prioritize and organize your day using Salesforce, SalesLoft, Gong, LI Sales Navigator, Gainsight, Slack, and Gmail.

• Collaborate with other Account Managers and AEs to elevate the skills and expertise of the collective group and continuously learn the industry in which OfficeSpace operates.

• Support ongoing product and market development by sharing client needs and market movement.

The Skills, Experience, and Mindset Required:

• Bachelor’s degree in Business, Marketing, or related field.

• 3-6 years of proven experience in account management or sales within the enterprise segment, ideally in a SaaS B2B environment.

• Demonstrated success in client renewals, as well as upselling and cross-selling in a sales quota environment.

• Excellent communication, negotiation, and presentation skills.

• Ability to manage complex accounts and collaborate effectively with Client Success Managers, Product Managers, and other internal stakeholders within the organization.

• Adept at balancing client expectations with company objectives and driving continuous value.

• Excellent presentation, communication, and pricing/contract negotiation skills.

• Skilled and disciplined in managing enterprise sales processes including complex forecasting, resource allocation, time allocation, and prospect prioritization.

• Goal-driven mindset with a natural knack for proactively setting a high standard of achievement for yourself.

• Proficient in Salesforce, Salesloft, LinkedIn Sales Navigator, Gong or similar tools.

• A growth mindset focused on learning, developing, and expanding skill sets.

  
  

The OTE range for this role is $140,000-$150,000 CAD. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Why OfficeSpace?

• Competitive compensation packages, including health benefit options, generous leave policies, 401k (US) and Group RRSP (Canada)

• Hybrid work policy, allowing you to work remotely or in our Escazu, Costa Rica, or Victoria, Canada offices dependent upon role.

• At OfficeSpace, we trust our employees to take ownership of their work and allow teams to work their way while driving performance via flexible hours, remote options, and asynchronous collaboration.

• We celebrate and honor the cultures, traditions, and incredible diversity of our global teams across nations.

• We support team members practicing self-care, provide unlimited PTO, and encourage rest, restoration, and pacing.

• We create opportunities for teams to connect in-person and virtually, with employee resource groups like Women in Tech, Book Club, Spanglish Club, office-wide volunteer days, and more.

• We value transparency and keep teams informed and in the loop on key company updates through our weekly newsletter and monthly All Hands meetings.

• We provide unlimited access and time on the clock for every employee to access professional learning and development opportunities through LinkedIn Learning, along with our company-wide L&E initiatives.

  
  

OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.