Facilitator, Accessibility Services

Position Details

Position Information

Position Title Facilitator, Accessibility Services
Posting Number 01764SA
Location Hybrid / New Westminster Campus / Coquitlam Campus
Grade or Pay Level S - Pay Level 14
Salary Range $49,468 annually (with wage increments to a max of $55,605 annually). Salary and wage increments are in accordance with the Collective Agreement.
Position Type Support Staff - Temporary
Posting Type Internal/External
Regular/Temporary Temporary
Employment Type Full-Time
Posting Category Staff
Start Date 03/13/2023
End Date 01/31/2024
Day of the Week Mondays to Fridays
Shift 8:30 am - 4:30 pm
Work Arrangements

This temporary full-time (35 hours per week) position is available starting March 13, 2023 to January 31, 2024. Regular hours of work are Monday - Friday, 8:30 am - 4:30 pm. Shift days and times may change depending on the Department's need. Occasional evening and/or weekend work may be required. The position is located at the Coquitlam campus; however, successful candidate must be available for occasional work at the New Westminster campus. Douglas College is committed to supporting a healthy work/life balance for employees. A modified/flexible schedule and/or hybrid work from home arrangement may be considered, subject to the terms of the College's Work From Home Policy.
What Douglas Offers

DO what you love. Be good at it. That's how Douglas College defines a great career. It's a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC's Top Employers. We love what we do. And we're looking for passionate, motivated people to join us in making one of Canada's best colleges even better.
The Role

The Facilitator supports students registered with Accessibility Services who have testing and/or alternate text format accommodations by coordinating test bookings, exam invigilation, and providing students access to texts and other classroom materials in an alternate format. The Facilitator is responsible for liaising with students, staff, Accessibility Specialists, instructional faculty and external partners to ensure seamless service to students with disabilities and other learning barriers.
Responsibilities

Provides, supports and coordinates test accommodations

a. facilitates test accommodations by coordinating with students, faculty, Adaptive Technology Coordinators, student assistants and external service providers such as CAPER-BC;

b. consults with Accessibility Specialists around test facilitation procedures, and/or one-off emergent bookings;

c. works with CEIT and Facilities to provide computer lab setup for exams and ensures all software, hardware and student accommodation needs are in place;

d. provides support and direction to instructors to ensure services provided to students comply with their accommodation plans;

e. invigilates tests for students while maintaining test security and upholding the college's policy around academic integrity;

f. ensures test accommodations are consistent with the students' course accommodation plan;

g. manages test bookings in ClockWork database;

h. coordinates setup of computer labs and other spaces allocated for testing, including equipment and alternate formats for use with adaptive technology;

i. ensures safety of students and others within Student Affairs and Services by responding appropriately in a crisis or medical situation in line with department and college policies;

j. ensures students only have access to permitted materials as identified by their instructor and/or part of their accommodation plan;

k. ensures students adhere to departmental testing guidelines while writing their test with Accessibility Services;

l. maintains statistics related to tests;

m. ensures cleanliness of Testing Centre, private testing rooms and computer labs;

n. seeks guidance and support, when required, to ensure a sensitive and appropriate approach is taken when meeting the needs and interests of students with disabilities.

2. Provides information, assistance and referrals to students accessing the Student Affairs and Services offices

a. assists students referred from other service areas who require specialized support or services;

b. maintains confidential documentation and digital files in compliance with FIPPA requirements.

3. Facilitates alternate format text and materials accommodations

a. arranges alternate format text books/course materials for students through CAPER-BC (Centre for Accessible Post-Secondary Educational Resources in BC) and publishers;

b. updates the alternate format module in ClockWork for each semester as student information is received;

c. requests, receives and converts materials such as print handouts into preferred alternate format text;

d. coordinates the provision of closed captioning and described videos with 3-Play Media in line with students' accommodations;

e. maintains understanding of the operation and function of adaptive technology and specialized software;

f. collaborates and provides support and direction to instructional faculty to ensure students' alternate text accommodations are being met.

4. Provides administrative, logistical and clerical support for Student Affairs and Services

a. provides coverage as Student Services Assistant, responding to internal and external inquiries for information regarding services and programs available to students;

b. books appointments as required using Titanium, Clockwork and Outlook software programs;

c. works collaboratively with students, faculty and staff as well as other departments to develop and maintain positive working relationships;

d. responds to all stakeholders using professional judgment in all decision making;

e. stay current with best practices, industry standards and adaptive technologies (JAWS, Kurzweil, Read and Write, NVDA, etc.), and engage in related ongoing learning opportunities;

f. manages and maintains student information in a confidential and professional manner as per College policy;

g. organizes and maintains Accessibility Services resource materials and processes supplies orders.

5. Performs other related duties

a. trains and supervises student assistants to:

• assist in converting course materials into an alternate format;
• transcribe for students writing tests;

b. updates and maintains the procedure manual for this position;

c. participates in departmental and Accessibility Services meetings;

d. other duties as assigned.
To Be Successful in this Role You Will Need

• Completion of a diploma program in office administration, disabilities studies, computer information systems or information management from a recognized public post-secondary institution and a minimum of two years' related experience in a post-secondary environment or an equivalent combination of education and experience.
• Experience interacting with and providing services to individuals with barriers, such as learning disabilities, physical impairments and mental health conditions.
• Experience assessing, prioritizing, and determining appropriate action or services for students in crisis situations.
• Knowledge and operational understanding of adaptive technologies (hardware and software) available to students with disabilities such as Read and Write, Dragon Naturally speaking, Kurzweil and JAWS.
• Knowledge and experience using electronic appointment booking systems and calendars (such as Clockwork, student/instructor portal and Outlook Calendar).
• Excellent interpersonal and cross-cultural communication skills including fluency in the English language (written and verbal).
• Excellent listening skills with the ability to understand and extract key information from students with communication barriers in order to respond appropriately.
• A demonstrated ability to communicate professionally and effectively with staff, faculty, administrators, students and the public and establish positive and collaborative working relationships.
• Proven ability to clearly communicate policies and procedures while demonstrating sensitivity particularly when interacting with students in emotionally charged or crisis situations.
• Demonstrated aptitude for developing and maintaining a variety of information management, including filing systems, mailing lists, generation of reports to meet operational needs, and ensuring compliance with FIPPA.
• Criminal Record Check is required as a condition of employment as per the Criminal Record Check Act.
• A demonstrated ability to:

• comprehend, communicate and comply with complex institutional, academic and departmental policies, practices, and procedures;
• work effectively in high pressure and fast paced situations with the ability to adapt to changing priorities;
• display a calm and professional demeanor;
• think critically and problem solve with a solution focused mindset;
• work independently under minimal supervision;
• work collaboratively to ensure consistent processes across multiple campuses;
• address conflict and de-escalate situations effectively;
• tactfully navigate relationships with internal and external partners;
• work as member of a team, contributing to a positive work environment and adapting to change;
• anticipate operational needs, and adjust priorities to meet deadlines;
• actively participate in team and departmental meetings;
• stay current with best practices, industry standards and adaptive technologies (JAWS, Kurzweil, Read and Write, NVDA, etc.), and engage in related ongoing learning opportunities;
• use software applications including MS Word, Excel, Outlook, ClockWork, student/instructor portal, Blackboard, Adobe, Banner and other database management systems at an intermediate level.

Link to Full Position Profile
Equity Statement

Douglas College is committed to fostering a diverse, inclusive and equitable learning and working environment. In support of this journey, we welcome all people to apply, including people from groups that are experiencing inequity, including, but not limited, to Indigenous Peoples, racialized or persons of colour, persons with mental or physical disabilities, persons who identify as women, and/or persons of marginalized sexual orientations, gender identities and expressions, and persons of all faith identities, age, marital status, and parental status.
Needs a Criminal Records Check Yes

Posting Detail Information

Open Date 01/24/2023
Close Date 01/31/2023
Open Until Filled No
Special Instructions to Applicant

Interested applicants must submit their application and all required documents online on the Douglas College Career Site . Qualified internal applicants shall be given first consideration in filling the position. All internal applications must be received by January 31, 2023. Please ensure your resume clearly explains how you meet the required knowledge, skills and abilities of the position for which you are applying. All candidates selected for interview will need to bring original certificates and diplomas of educational credentials noted on their resume.
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