Field Service Manager

Interested in a career on the cutting edge of bio-technology? Excited about finding new ways to improve the environment and support sustainable development in the global community? Do you bring fresh thinking, an entrepreneurial spirit, and a passion for excellence to your work? If so, you may be a great addition to the BIOREM team!

BIOREM is a leading clean technology company that designs, manufactures, and distributes a comprehensive line of high-efficiency air emissions control systems used to eliminate odors, volatile organic compounds (VOCs), and hazardous air pollutants (HAPs).

POSITION SUMMARY

Responsible for the management of BIOREM’s service department. The successful candidate will have business unit responsibility to manage the successful installation, commissioning, and performance verification of BIOREM air pollution control systems. Growth in aftermarket sales consisting of ancillary equipment, consumables and engineering/technical services is a key area of responsibility. Position requires extensive travel in the Canada, US and worldwide as required.

Why You Should Join Us:

· Competitive salary and overall compensation package including annual employee bonus program, RRSP pension plan & Health, Dental and Vision Benefits.

· Employees join us, stay with us, and grow with us. We have an extremely low employee turnover with a stable work environment.

· There is ample opportunity for training and development programs in addition to advancing your career internally - we believe in training and promoting from within.

· Fun atmosphere and team culture consisting of regular celebrations and events, we frequently have BBQ’s and company functions.

· We are currently located outside of Guelph on 50 acres of protected land.

· We offer the opportunity to work in a hybrid environment that allows the individual to work in the office and from home once trained.

ESSENTIAL FUNCTIONS / AREAS OF RESPONSIBILITY

· Coordinate all field activities for the sales and the project management teams to ensure on time, quality service is provided to all stakeholders

· Train internal staff and service partners in servicing BIOREM equipment.

· Build a team responsible for working with sales, engineering, and operations to determine service part needs and coordinate field repairs.

· Communicate with clients to develop schedules and answer technical questions about installation of air pollution control equipment.

· Lead a wide variety of field inspections, checks and tests of equipment, verifying equipment installation as per P&ID, electrical and mechanical drawings.

· Commission and service full-scale BIOREM air pollution control products.

· Coordinate and provide in-class and hands on operator training on BIOREM air pollution control systems.

· Manage site work by external subtrades as required.

· Monitor and troubleshoot critical equipment and instrumentation, documenting recommendations for improvement to develop performance improvement programs.

· Provide technical support through onsite service calls or telephone assistance.

· Be able to review, troubleshoot and report on complex customer technical issues.

· Be able to assess and develop complex system upgrades and retrofitting of BIOREM systems for existing customers.

· Be responsible for staff who are the primary point of contact for all service issues

· Write and update new procedures (SOPs) as necessary for service functions.

· Ensure all safety procedures are implemented and followed when performing on-site work.

· Be responsible for meeting company after market sales targets and reporting to upper management.

· Travel within Canada, US and worldwide as required.

Critical Skills

· Excellent communication and interpersonal skills required.

· Ability to effectively communicate both in writing and verbally.

· Ability to troubleshoot field issues remotely and onsite to ensure timely service to BIOREM’s customer base.

· Maintain a professional attitude and conduct when dealing with our customers on service issues.

· Participate jointly with other departments including operations, sales, and research to achieve common goals.

· Ability to write routine and complex field reports to effectively relay information to customers and internal parties.

· Ability to work unsupervised for extended periods of time with a willingness to travel extensively to service BIOREM systems worldwide and work extra when required to meet deadlines.

· Proactively work on problems of diverse scope in which independent action and a high degree of initiative are required in resolving problems and developing recommendations.

· Mechanically inclined with ability to interpret, analyze, understand, and implement information from technical drawings and literature.

· Excellent time-management skills, ability to work independently and within a team structure.

· Ability to manage service-related projects as required.

· Ability to understand and communicate in French and/or Spanish is an asset.

Education and Work Experience

· Requires a university/college degree or equivalent in mechanical or electrical engineering discipline. Minimum 5 years in-field experience required.

· Experience in managing a technical team is critical.

· Familiarity with fans, blowers, pumps, controls and instrumentation is critical.

· Familiarity with waste water processes and municipal project delivery frameworks is an asset.

Environmental Factors

· Exposure to noise.

· Mechanical hazards such as moving vehicles, moving belts; other conditions associated with a construction site or an industrial environment.

· Understanding and adherence to site specific health and safety protocols including head, foot, and eye protection as necessary.

· Familiarity with OSHA protocols is necessary to work safety.

Certificates and Licenses Required

· Valid driver's license.

· Valid passport.

BIOREM is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Job Type: Full-time

Salary: $85,000.00-$125,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Bonus pay

Application question(s):

• Do you live in, or are willing to relocate to, a location within 20 km of Guelph?
• Are you legally entitled to work in Canada?

Licence/Certification:

• Driving licence in Ontario (preferred)

Work Location: In person