Field Service Technician - Household And Business Equipment

Work setting

• In shop
• Repair
• Urban area
• On-site customer service
• Service
• Installation

Responsibilities

Tasks

• Inspect products to determine the requirements for repair
• Install, maintain and repair electronic equipment
• Inspect and test electronic equipment and assemblies
• Repair or replace defective or worn parts and components
• Diagnose and locate circuit, component and equipment faults
• Test and adjust repaired products for proper functioning
• Adjust, align, replace or repair electronic equipment and assemblies
• Calibrate products using hand tools
• Complete work orders, test and maintenance reports
• Prepare cost estimates
• Provide customer service

Credentials

Certificates, licences, memberships, and courses 

• Electronic Technician Trade Certification - consumer products
• A+ Certification

Experience and specialization

Type of service and repair

• Photocopiers

Computer and technology knowledge

• Networks
• Wireless networks
• Wireless router
• Information technology
• Networking software

Area of specialization

• Business and commercial machines

Additional information

Security and safety

• Driving record check (abstract)

Transportation/travel information

• Vehicle supplied by employer
• Valid driver's licence

Work conditions and physical capabilities

• Manual dexterity
• Attention to detail
• Hand-eye co-ordination
• Bending, crouching, kneeling

Weight handling

• Up to 45 kg (100 lbs)

Own tools/equipment

• Steel-toed safety boots

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Excellent written communication
• Flexibility
• Team player
• Values and ethics

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits